Papers by Tianyi Jiang

15 papers
ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration (2025.findings-acl)

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Challenge: Existing methods for enhancing dialogue performance rely on summarizing behavior . e-commerce chatbots need to align their dialogue strategies with human behavior to achieve coherent, human-like conversations with customers.
Approach: They propose a method to extract core patterns from dialogue data and integrate them into models by mining service thought processes using a multi-agent aPproach.
Outcome: The proposed method outperforms manual methods and outperfies baselines on Taobao in China.
Aligning Large Language Models with Implicit Preferences from User-Generated Content (2025.acl-long)

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Challenge: Existing preference learning methods rely heavily on curated data from humans or advanced LLMs, which is costly and difficult to scale.
Approach: They propose a framework that leverages implicit preferences in unlabeled user-generated content to generate preference data.
Outcome: The proposed framework transforms user-generated content into user queries and generates responses from the policy model.
Hephaestus: Improving Fundamental Agent Capabilities of Large Language Models through Continual Pre-Training (2025.naacl-long)

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Challenge: Existing LLMs often rely on complex prompting or extensive fine-tuning to introduce new capabilities while preserving strong generalizability.
Approach: They propose a large-scale pre-training corpus to enhance LLM agents' capabilities . they use 103B agent-specific data encompassing 76,537 APIs .
Outcome: The proposed training corpus outperforms open-source LLMs and commercial LLM agents on three agent benchmarks.
Is EEG-to-Text Feasible in Real-World Scenarios? An In-Depth Analysis Using a Neuropsychology-Inspired Benchmark (2026.acl-long)

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Challenge: Existing benchmarks for EEG2Text have neglected EEG instability, a problem that has confounded inference and sparked debate.
Approach: They propose to use a 128-channel high-density EEG cap to evaluate EEG2Text models . they find existing benchmarks have neglected EEG instability, a flaw that has confounded inferences and sparked debate .
Outcome: The proposed benchmarks provide key evidence for teacher-forcing-free decoding of EEG2Text models.
Value Residual Learning (2025.acl-long)

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Challenge: Existing decoder-only transformers fail to preserve initial token-level information in deeper layers.
Approach: They propose a new architecture that incorporates value residual connections in addition to hidden state residuals.
Outcome: The proposed architecture reduces KV cache size by nearly half with only a small performance penalty and can be integrated with other KV-efficient methods.
Improving Large Language Models Function Calling and Interpretability via Guided-Structured Templates (2025.emnlp-main)

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Challenge: Large language models (LLMs) have strong reasoning and tool-use capabilities, yet fail in real-world tool-interactions due to incorrect parameterization, poor tool selection, or misinterpretation of user intent.
Approach: They propose a curriculum-inspired framework that leverages structured reasoning templates to guide LLMs through more deliberate step-by-step instructions for generating function calls.
Outcome: The proposed framework reduces tool-use errors and improves interpretability and transparency of tool-using agents.
Thought-Action Graph Reasoning: Faithful and Efficient Reasoning of Large Language Models via Reusing Past Experience (2026.findings-acl)

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Challenge: Existing methods for integrating knowledge graphs with LLMs suffer from poor generalization or low reasoning efficiency.
Approach: They propose a thought-action Graph (TAG) that decomposes LLM-KG interaction trajectories into fine-grained semantic operators and guides LLM to execute on them.
Outcome: The proposed paradigm outperforms state-of-the-art methods on KGQA benchmarks while reducing the number of LLM calls and generated tokens.
Improving Long-Tail Relation Extraction with Collaborating Relation-Augmented Attention (2020.coling-main)

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Challenge: Existing approaches to handle wrong labeling and long-tail relations are labor-intensive and scarce training data.
Approach: They propose a neural network to handle wrong labeling and long-tail relations by collaborating relation-augmented attention.
Outcome: The proposed neural network improves the state-of-the-art on the NYT dataset .
Tensorized Self-Attention: Efficiently Modeling Pairwise and Global Dependencies Together (N19-1)

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Challenge: Neural networks equipped with self-attention have parallelizable computation and the ability to capture both long-range and local dependencies.
Approach: They propose a novel attention mechanism called "Multi-mask Tensorized Self-Attention" it captures pairwise and global dependencies by a compatibility function composed of dot-product and additive attentions .
Outcome: The proposed model outperforms CNN-/RNN-/attention-based models on nine NLP benchmarks with compelling memory- and time-efficiency.
Retrieval-Augmented Retrieval: Large Language Models are Strong Zero-Shot Retriever (2024.findings-acl)

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Challenge: Large-scale retrieval is indispensable in information-seeking tasks such as open-domain question answering and knowledgegrounded dialogue.
Approach: They propose to use a large language model (LLM) to augment a query with its potential answers by prompting LLMs with a composition of the query and the query’s in-domain candidates.
Outcome: The proposed method breaks brute-force combinations of retrievers with LLMs and lifts the performance of zero-shot retrieval to be very competitive on benchmark datasets.
Improving Domain Generalization for Prompt-Aware Essay Scoring via Disentangled Representation Learning (2023.acl-long)

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Challenge: Existing AES models are either prompt-specific or prompt-adaptive and cannot generalize well on “unseen” prompts.
Approach: They propose a prompt-aware neural AES model to extract comprehensive representation for essay scoring, including both prompt-invariant and prompt-specific features.
Outcome: The proposed model extracts comprehensive representation for essay scoring, including both prompt-invariant and prompt-specific features.
GUITester: Enabling GUI Agents for Exploratory Defect Discovery (2026.findings-acl)

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Challenge: Exploratory GUI testing is essential for software quality but suffers from high manual costs.
Approach: They propose a framework that decouples navigation from verification via two modules . they propose 143 tasks and a GUITestBench benchmark that features 26 defects .
Outcome: The proposed framework outperforms state-of-the-art benchmarks in 143 tasks and 26 defects.
RAG-RewardBench: Benchmarking Reward Models in Retrieval Augmented Generation for Preference Alignment (2025.findings-acl)

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Challenge: Existing retrieval augmented language models often overlook effective alignment with human preferences.
Approach: They propose a benchmark to evaluate RMs in retrieval augmented language models . they incorporate 18 RAG subsets, six retrievers, and 24 RALMs to increase diversity .
Outcome: The proposed benchmark combines 18 RAG subsets, six retrievers, and 24 RALMs to increase diversity of data sources.
Not All Metrics Are Guilty: Improving NLG Evaluation by Diversifying References (2024.naacl-long)

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Challenge: Existing evaluation benchmarks with limited references may not accurately reflect the quality of the model’s hypotheses.
Approach: They propose a method to enrich evaluation benchmarks by diversifying the expression of a single reference into multiple high-quality ones to cover the semantic space of the reference sentence as much as possible.
Outcome: The proposed method can enhance evaluation benchmarks by diversifying the expression of reference into multiple high-quality ones to cover the semantic space of the reference sentence as much as possible.
TextBox: A Unified, Modularized, and Extensible Framework for Text Generation (2021.acl-demo)

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Challenge: TextBox is an open-source text generation framework that is modularized and extensible.
Approach: They propose to provide a unified, modularized, and extensible text generation framework that implements 21 text generation models on 9 benchmark datasets.
Outcome: The proposed framework implements 21 models on 9 benchmark datasets and is available under the Apache License 2.0 license.

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