Papers by Yuheng Qin
ChatMap: Mining Human Thought Processes for Customer Service Chatbots via Multi-Agent Collaboration (2025.findings-acl)
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Xinyi Jiang, Tianyi Hu, Yuheng Qin, Guoming Wang, Zhou Huan, Kehan Chen, Gang Huang, Rongxing Lu, Siliang Tang
| Challenge: | Existing methods for enhancing dialogue performance rely on summarizing behavior . e-commerce chatbots need to align their dialogue strategies with human behavior to achieve coherent, human-like conversations with customers. |
| Approach: | They propose a method to extract core patterns from dialogue data and integrate them into models by mining service thought processes using a multi-agent aPproach. |
| Outcome: | The proposed method outperforms manual methods and outperfies baselines on Taobao in China. |