SessionIntentBench: A Multi-task Inter-session Intention-shift Modeling Benchmark for E-commerce Customer Behavior Understanding (2026.findings-acl)
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Yuqi Yang, Weiqi Wang, Baixuan Xu, Wei Fan, Qing Zong, Chunkit Chan, Zheye Deng, Xin Liu, Yifan Gao, Changlong Yu, Chen Luo, Yang Li, Zheng Li, Qingyu Yin, Bing Yin, Yangqiu Song
| Challenge: | Existing models fail to capture and model customer intention effectively because of insufficient information exploitation and only apparent information like descriptions and titles are used. |
| Approach: | They propose to exploit existing session data to capture and model intention in E-commerce product purchase sessions using a multimodal benchmark. |
| Outcome: | The proposed framework can bridge the gap between intention understanding in simplified research cases like co-buy intention and more complex yet practical scenarios like session history. |
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