Challenge: Large Language Models (LLMs) with API-calling capabilities enabled building effective Language Agents (LA) current approaches excel in one domain but underperform in the other.
Approach: They propose a unified approach that integrates both conversational and agentic capabilities.
Outcome: The proposed model outperforms top domain-specific models across three benchmarks.

Similar Papers

MT-Eval: A Multi-Turn Capabilities Evaluation Benchmark for Large Language Models (2024.emnlp-main)

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Challenge: Existing evaluation frameworks focus on single-turn evaluations, overlooking the models’ capabilities in multi-turn interactions.
Approach: They propose a benchmark to evaluate the multi-turn conversational abilities of large language models (LLMs) by analyzing human-LLM conversations and constructing multi-turned queries for each category using GPT-4.
Outcome: The proposed model outperforms open-source models in multi-turn tasks while retaining and recalling historical information.
AgentGym: Evaluating and Training Large Language Model-based Agents across Diverse Environments (2025.acl-long)

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Challenge: Large language models (LLMs) are promising foundations to build generally-capable agents . however, the community lacks a unified interactive framework that covers diverse environments for comprehensive evaluation of agents.
Approach: They propose a framework that features 7 real-world scenarios, 14 environments, and 89 tasks for unified, real-time, and concurrent agent interaction.
Outcome: The proposed framework features 7 real-world scenarios, 14 environments, and 89 tasks for unified, real-time, and concurrent agent interaction.
BotChat: Evaluating LLMs’ Capabilities of Having Multi-Turn Dialogues (2024.findings-naacl)

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Challenge: Modern Large Language Models (LLMs) facilitate high-quality, multi-turn dialogues with humans, but human-based evaluation of such a capability requires substantial manual effort.
Approach: They propose to evaluate LLMs' ability to emulate human-like, multi-turn conversations using an LLM-centric approach.
Outcome: The proposed model emulates human-like, multi-turn conversations using an LLM-centric approach.
Spoken Conversational Agents with Large Language Models (2025.emnlp-tutorials)

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Challenge: This tutorial focuses on the evolution of voice-native LLMs . it reviews the adaptation of text LLM to audio, cross-modal alignment, and joint speech–text training .
Approach: This tutorial examines the evolution of voice-native LLMs in conversational agents . it compares cascaded and voice-based LLM systems to end-to-end retrieval-and vision-grounded systems .
Outcome: This tutorial examines the evolution of voice-native LLMs . it compares the performance of voice assistants to current open-domain agents .
Small LLMs Are Weak Tool Learners: A Multi-LLM Agent (2024.emnlp-main)

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Challenge: Large Language Models (LLMs) have revolutionized natural language processing with impressive capabilities, but they lack domain specificity, real-time information and face challenges in solving specialized problems.
Approach: They propose a multi-LLM approach that decomposes the aforementioned capabilities into a planner, caller, and summarizer.
Outcome: The proposed model outperforms existing models by demonstrating its effectiveness and advantages in tool learning.
Is ChatGPT a Good Multi-Party Conversation Solver? (2023.findings-emnlp)

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Challenge: Large Language Models (LLMs) are powerful tools for multi-party conversations, but their capacity to handle multi-parties remains unexplored.
Approach: They propose to evaluate ChatGPT and GPT-4's zero-shot learning capabilities within the context of multi-party conversations (MPCs) they also propose to incorporate MPC structures, encompassing both speaker and addressee architecture.
Outcome: The proposed models perform poorly on a number of MPC tasks while GPT-4 performs well on speaker and addressee architecture.
Towards Effective and Efficient Multi-Agent Language Model Systems: Foundations, Prospects, and Applications (2026.acl-tutorials)

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Challenge: Multi-agent systems powered by large language models still face challenges . tutorial focuses on three core components to build effective and efficient systems .
Approach: This tutorial introduces recent advances in building effective and efficient multi-agent LLM systems . it focuses on three core components: model distillation, dynamic routing, memory- and compute efficient serving .
Outcome: This tutorial introduces state-of-the-art techniques for building efficient and efficient multi-agent LLM systems . it covers coordination and communication among agents, crucial for collective performance .
Rethinking Stateful Tool Use in Multi-Turn Dialogues: Benchmarks and Challenges (2025.findings-acl)

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Challenge: Existing benchmarks that assess Language Models (LMs) as Language Agents (LAs) for tool use focus on stateless, single-turn interactions or partial evaluations, overlooking the inherent stateful nature of interactions in multi-turn applications.
Approach: They propose a multi-turn dialogue dataset with stateful tool interactions considering the whole life cycle of tool use across six key tasks in three stages . they also build VirtualMobile – an embodied virtual mobile evaluation environment to simulate API calls and assess the robustness of the created APIs.
Outcome: The proposed dataset evaluates 13 open- and closed-source LLMs and provides detailed analysis at each stage.
Agentic Conversational Search with Contextualized Reasoning via Reinforcement Learning (2026.findings-acl)

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Challenge: Existing studies focus on single-turn scenarios, which might lack the ability to handle multi-turn interactions.
Approach: They propose a conversational agent that interleaves search and reasoning across turns and provides tailored rewards towards evolving user goals.
Outcome: The proposed agent interleaves search and reasoning across turns, enabling exploratory and adaptive behaviors learned through reinforcement learning (RL) training with tailored rewards towards evolving user goals.
On the Multi-turn Instruction Following for Conversational Web Agents (2024.acl-long)

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Challenge: Large Language Models (LLMs) have demonstrated remarkable abilities in planning and executing multi-step interactions within web-based environments.
Approach: They propose a framework for conversational web navigation that uses multi-turn interactions with both the user and the environment.
Outcome: The proposed framework is based on a multi-turn Mind2Web (MT-Mind2Web) it is designed to perform multi-step interactions with web-based environments .

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