Challenge: Existing generative dialogue models lack coherence and are content poor . however, current models lack the capacity to handle large unstructured knowledge sources.
Approach: They propose an architecture to incorporate unstructured knowledge sources to enhance the next utterance prediction in chit-chat type of generative dialogue models.
Outcome: The proposed architecture improves the next utterance prediction in chit-chat type of generative dialogue models by incorporating external knowledge from Wikipedia summaries and the NELL knowledge base.

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Grounding in social media: An approach to building a chit-chat dialogue model (2022.naacl-srw)

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Challenge: Existing open-domain dialogue models fail to capture and utilize external knowledge, leading to repetitive or generic responses to unseen utterances.
Approach: They propose to use social media comments to improve the raw conversation ability of open-domain dialogue systems.
Outcome: The proposed model improves the raw conversation ability of open-domain dialogue systems by mimicking human responses through casual interactions found on social media.
Towards Exploiting Background Knowledge for Building Conversation Systems (D18-1)

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Challenge: Existing dialog datasets contain a sequence of utterances without any explicit background knowledge associated with them.
Approach: They propose to use movie chats to generate responses by copying unstructured background knowledge . they use a dataset of 9K conversations to test whether responses are generated by copy-and-modify models .
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Diversifying Dialogue Generation with Non-Conversational Text (2020.acl-main)

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Challenge: Neural network-based sequence-to-sequence models suffer from low diversity in open-domain dialogue generation.
Approach: They propose a way to diversify dialogue generation by leveraging non-conversational text . they collect large-scale corpus from forum comments, idioms and book snippets .
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External Knowledge Acquisition for End-to-End Document-Oriented Dialog Systems (2023.eacl-main)

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Challenge: End-to-end neural models for conversational AI often assume that a response can be generated by considering only the knowledge acquired during training.
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Knowledge Diffusion for Neural Dialogue Generation (P18-1)

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Challenge: End-to-end neural dialogue generation does not employ knowledge to guide the generation.
Approach: They propose a neural knowledge diffusion model to introduce knowledge into dialogue generation.
Outcome: The proposed model outperforms baseline models on a real-world dataset.
Enhancing Neural Data-To-Text Generation Models with External Background Knowledge (D19-1)

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Challenge: Recent neural models for data-to-text generation rely on parallel pairs of data and text to learn writing knowledge.
Approach: They propose to enhance neural models with external knowledge to improve fidelity of generated text.
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Learning to Abstract for Memory-augmented Conversational Response Generation (P19-1)

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Challenge: Existing generative models for open-domain chit-chat conversations lack informativeness and diversity.
Approach: They propose a retrieval-augmented generative model that learns to abstract from the training corpus and saves useful information to the memory to assist the response generation.
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Improving Neural Conversational Models with Entropy-Based Data Filtering (P19-1)

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Challenge: Current neural network-based conversational models lack diversity and generate boring responses to open-ended utterances.
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Bootstrapping a Neural Conversational Agent with Dialogue Self-Play, Crowdsourcing and On-Line Reinforcement Learning (N18-3)

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Challenge: End-to-end neural models for conversational agents require large corpus of dialogues to learn effectively.
Approach: They propose a method for building an agent for arbitrary tasks by combining dialogue self-play and crowd-sourcing.
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Eliciting Knowledge from Large Pre-Trained Models for Unsupervised Knowledge-Grounded Conversation (2022.emnlp-main)

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Challenge: Recent advances in large-scale pre-training provide large models with the potential to learn knowledge from the raw text.
Approach: They propose a posterior-based reweighing and noisy training strategy to exploit generated knowledge in dialogue generation.
Outcome: Empirical results show that the proposed methods outperform the state-of-the-art methods in unsupervised knowledge-grounded conversation.

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