Challenge: Existing open-domain dialogue models fail to capture and utilize external knowledge, leading to repetitive or generic responses to unseen utterances.
Approach: They propose to use social media comments to improve the raw conversation ability of open-domain dialogue systems.
Outcome: The proposed model improves the raw conversation ability of open-domain dialogue systems by mimicking human responses through casual interactions found on social media.

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You Truly Understand What I Need : Intellectual and Friendly Dialog Agents grounding Persona and Knowledge (2022.findings-emnlp)

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Challenge: Existing models that ground knowledge and persona at the same time are limited, leading to hallucination and a passive way of using personas.
Approach: They propose a conversational agent that grounds external knowledge and persona simultaneously and a retrieval augmented generation model that generates utterances with lesser hallucination and more engagingness.
Outcome: The proposed agent generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query.
Knowledge-Grounded Dialogue Generation with Pre-trained Language Models (2020.emnlp-main)

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Challenge: Empirical results indicate that pre-trained language models can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.
Approach: They propose to equip a pre-trained language model with a knowledge selection module to generate knowledge-grounded dialogues.
Outcome: The proposed model outperforms state-of-the-art methods in evaluation and human judgment.
PLATO: Pre-trained Dialogue Generation Model with Discrete Latent Variable (2020.acl-main)

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Challenge: Existing pre-training models for dialogue generation have been proven effective for a wide range of tasks.
Approach: They propose a dialogue generation pre-training framework that leverages bi-directional context and uni-directional characteristic of language generation.
Outcome: The proposed framework is superior to existing models on three publicly available datasets.
What, When, and How to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue (2023.acl-industry)

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Challenge: a personalized dialogue system can generate user-customized responses based on long-term memory about the user's persona.
Approach: They propose a method for building a personalized open-domain dialogue system . they combine weighted dataset blending and negative persona information augmentation methods .
Outcome: The proposed method balances dialogue fluency and tendency to ground while introducing a response-type label to improve controllability and explainability of the grounded responses.
A Synthetic Data Generation Framework for Grounded Dialogues (2023.acl-long)

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Challenge: Existing approaches to train grounded dialogues require large amounts of data.
Approach: They propose a synthetic data generation framework for grounded dialogues that takes knowledge data and heuristics to determine a dialogue flow and incrementally turn it into a dialog.
Outcome: The proposed framework significantly boosts model performance in training data and low-resource scenarios.
Towards Fewer Hallucinations in Knowledge-Grounded Dialogue Generation via Augmentative and Contrastive Knowledge-Dialogue (2023.acl-short)

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Challenge: Existing knowledge-grounded dialogue generation models face the hallucination problem . Existing models generate inappropriate knowledge and generate inconsistent responses .
Approach: They propose an Augmentative and Contrastive Knowledge Dialogue Expansion Framework to enhance existing knowledge dialogue models by polarizing optimization objectives and weak knowledge generation ability.
Outcome: The proposed framework expands existing training sets and smooths the optimization objective that enables models to generate ground-truth with or without gold knowledge.
Towards Exploiting Background Knowledge for Building Conversation Systems (D18-1)

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Challenge: Existing dialog datasets contain a sequence of utterances without any explicit background knowledge associated with them.
Approach: They propose to use movie chats to generate responses by copying unstructured background knowledge . they use a dataset of 9K conversations to test whether responses are generated by copy-and-modify models .
Outcome: The proposed model mimics human process of conversing by copying and/or modifying sentences from unstructured background knowledge.
Extending Neural Generative Conversational Model using External Knowledge Sources (D18-1)

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Challenge: Existing generative dialogue models lack coherence and are content poor . however, current models lack the capacity to handle large unstructured knowledge sources.
Approach: They propose an architecture to incorporate unstructured knowledge sources to enhance the next utterance prediction in chit-chat type of generative dialogue models.
Outcome: The proposed architecture improves the next utterance prediction in chit-chat type of generative dialogue models by incorporating external knowledge from Wikipedia summaries and the NELL knowledge base.
SalesBot: Transitioning from Chit-Chat to Task-Oriented Dialogues (2022.acl-long)

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Challenge: Until now, researchers have separated open-domain and task-oriented dialogues into two different types due to their different purposes.
Approach: They propose a framework to automatically generate many dialogues without human involvement . the framework can be easily leveraged to generate unlimited dialogues in target scenarios .
Outcome: The proposed framework can automatically generate many dialogues without human involvement . the human evaluation shows that the generated dialogues have a reasonable quality .
Summary Grounded Conversation Generation (2021.findings-acl)

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Challenge: Existing datasets for conversation summarization are small due to the lack of large-scale datasets.
Approach: They propose three approaches to generate summary grounded conversations, and evaluate the generated conversations using automatic measures and human judgements.
Outcome: The proposed models can generate entire conversations with only a summary of a conversation as the input.

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