MultiAgentESC: A LLM-based Multi-Agent Collaboration Framework for Emotional Support Conversation (2025.emnlp-main)
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| Challenge: | Existing studies focus on generating responses directly and neglect integration of domain-specific reasoning and expert interaction. |
| Approach: | They propose a training-free multi-agent collaboration framework for ESC to emulate human-like process of providing emotional support through dialogue analysis, strategy deliberation, and response generation. |
| Outcome: | The proposed framework excels at providing emotional support and diversifying support strategy selection. |
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