Papers by Guanyu Zheng
Causal-ESC: Reliable Policy Learning for Emotional Support Conversation via Causal Inference (2026.acl-long)
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| Challenge: | Existing approaches to Emotional Support Conversation (ESC) are mechanistically opaque and lacks a causal mechanism between dialogue features and effective empathic strategies. |
| Approach: | They propose a framework that uses Doubly Robust learning to model causal effects of utterance features on strategy selection. |
| Outcome: | The proposed framework outperforms state-of-the-art baselines in empathy and helpfulness and provides a theoretically grounded, interpretable solution to the mechanistic interpretability dilemma in affective computing. |
DKME: Rethinking Coupled Knowledge Memory for Lifelong Model Editing of Large Language Models (2026.findings-acl)
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| Challenge: | Existing memory-based editors suffer from catastrophic forgetting as edits accumulate. |
| Approach: | They propose a method which injects factual updates into large language models without retraining or finetuning into existing memory-based editors. |
| Outcome: | Experiments on HalluEditBench, CKnowEdit, and WikiDatacounterfact show that the proposed model achieves a more favorable trade-off between editing success and locality compared to baselines while maintaining more stable performance as the edit scale increases. |
IceBreaker for Conversational Agents: Breaking the First-Message Barrier with Personalized Starters (2026.acl-industry)
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Hongwei Zheng, Weiqi Wu, Zhengjia Wang, Guanyu Jiang, Haoming Li, Tianyu Wu, Yongchun Zhu, Jingwu Chen, Feng Zhang
| Challenge: | Existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. |
| Approach: | They propose a conversation starter generation system that generates personalized starters to guide users into conversation without explicit user intent. |
| Outcome: | The proposed system improves user active days by +1.84 and click-through rate by +94.25 and has been deployed in production. |