Challenge: Existing methods for norm recognition focus only on surface-level features of dialogues and do not take into account the interactions within a conversation.
Approach: They propose a probabilistic generative Markov model to carry latent features throughout a dialogue and trainable on weakly annotated data using the variational technique.
Outcome: The proposed model outperforms current state-of-the-art methods on a weakly annotated dataset, outperforming existing methods, including GPT3.

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Challenge: Existing methods to understand acceptable behavior have focused on a single culture and manually built datasets from non-conversational settings.
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NormDial: A Comparable Bilingual Synthetic Dialog Dataset for Modeling Social Norm Adherence and Violation (2023.emnlp-main)

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Challenge: Social norms fundamentally shape interpersonal communication.
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NormGenesis: Multicultural Dialogue Generation via Exemplar-Guided Social Norm Modeling and Violation Recovery (2025.emnlp-main)

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Challenge: Social norms govern culturally appropriate behavior in communication, enabling dialogue systems to produce coherent and socially acceptable outputs.
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NormBank: A Knowledge Bank of Situational Social Norms (2023.acl-long)

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Challenge: NormBank is a knowledge bank of 155k situational norms that can be used to ground flexible normative reasoning for interactive, assistive, and collaborative AI systems.
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Detecting Community Sensitive Norm Violations in Online Conversations (2021.findings-emnlp)

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Challenge: Existing efforts to identify unacceptable behavior have focused on toxicity as the sole form of community norm violation.
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GrounDial: Human-norm Grounded Safe Dialog Response Generation (2024.findings-eacl)

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Challenge: Recent conversational AI systems generate unsafe responses agreeing to offensive user input or including toxic content.
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RENOVI: A Benchmark Towards Remediating Norm Violations in Socio-Cultural Conversations (2024.findings-naacl)

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Challenge: Norm violations occur when individuals fail to conform to culturally accepted behaviors, which may lead to potential conflicts.
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Contextualizing Language Models for Norms Diverging from Social Majority (2022.findings-emnlp)

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Challenge: Recent studies on transformer-based language models have shown that there seems to be a 'moral dimension' to LMs, as they show high accuracy in related downstream tasks such as moral reasoning and action classification.
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LLM-Human Pipeline for Cultural Grounding of Conversations (2025.naacl-long)

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Challenge: addressing parents by name is commonplace in the West, but it is rare in most Asian cultures.
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ConvApparel: A Benchmark Dataset and Validation Framework for User Simulators in Conversational Recommenders (2026.eacl-long)

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Challenge: a "realism gap" exists between simulations and real-world user models . large language models (LLMs) are a key component of conversational AI .
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