Challenge: Recent conversational AI systems generate unsafe responses agreeing to offensive user input or including toxic content.
Approach: They propose a method where response safety is achieved by grounding responses to commonsense social rules without fine-tuning.
Outcome: The proposed approach is quantitatively and qualitatively safer even without additional data or tuning.

Similar Papers

Using In-Context Learning to Improve Dialogue Safety (2023.findings-emnlp)

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Challenge: Recent work has highlighted safety issues with large neural-based conversational models.
Approach: They propose a retrieval-based approach for reducing bias and toxicity in chatbot responses . they retrieve demonstrations of safe responses to similar dialogue contexts to generate a response .
Outcome: The proposed method reduces bias and toxicity in three chatbot models . it can be used in compliment to existing dialogue safety approaches, such as RLHF.
ProsocialDialog: A Prosocial Backbone for Conversational Agents (2022.emnlp-main)

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Challenge: Existing dialogue systems fail to respond properly to potentially unsafe user utterances . existing systems either ignore or passively agree with unsafe content .
Approach: They introduce a dataset to teach conversational agents to respond to problematic content following social norms.
Outcome: The proposed dataset shows that ProsocialDialog generates more socially acceptable dialogues than existing models.
Grounding Gaps in Language Model Generations (2024.naacl-long)

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Challenge: Effective conversation requires common ground, but it does not emerge spontaneously.
Approach: They propose a set of grounding acts and metrics that quantify attempted grounding . they find that large language models generate language with less conversational grounding than humans .
Outcome: The proposed models generate language with less conversational grounding than humans . compared to humans, they generate language that appears to presume common ground .
Grounding in social media: An approach to building a chit-chat dialogue model (2022.naacl-srw)

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Challenge: Existing open-domain dialogue models fail to capture and utilize external knowledge, leading to repetitive or generic responses to unseen utterances.
Approach: They propose to use social media comments to improve the raw conversation ability of open-domain dialogue systems.
Outcome: The proposed model improves the raw conversation ability of open-domain dialogue systems by mimicking human responses through casual interactions found on social media.
SaFeRDialogues: Taking Feedback Gracefully after Conversational Safety Failures (2022.acl-long)

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Challenge: Existing open-domain conversational models can easily be made to talk in inadequate ways.
Approach: They propose a task and dataset of graceful responses to safety feedback . they collect 8k dialogues demonstrating safety failures, feedback signaling them, and a response acknowledging feedback.
Outcome: The proposed model improves on a dataset of 8k dialogues demonstrating safety failures, feedback signaling them, and a response acknowledging the feedback.
NormGenesis: Multicultural Dialogue Generation via Exemplar-Guided Social Norm Modeling and Violation Recovery (2025.emnlp-main)

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Challenge: Social norms govern culturally appropriate behavior in communication, enabling dialogue systems to produce coherent and socially acceptable outputs.
Approach: They propose a framework for generating and annotating socially grounded dialogues in Chinese, English, and Korean.
Outcome: The proposed framework outperforms existing frameworks in refinement quality, dialogue naturalness, and generalization performance.
SafeConv: Explaining and Correcting Conversational Unsafe Behavior (2023.acl-long)

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Challenge: Existing datasets do not provide enough annotation to explain unsafe behavior . current chatbots generate toxic and offensive responses, which can be dangerous .
Approach: They construct a dataset called SafeConv that provides comprehensive annotations for chatbots . they compare safe alternatives to rewrite unsafe responses .
Outcome: The proposed model can explain unsafe behavior and detoxify chatbots, the authors show . the proposed model is able to detect unsafe utterances, extract unsafe spans, and convert unsafe responses to safe versions.
Just Say No: Analyzing the Stance of Neural Dialogue Generation in Offensive Contexts (2021.emnlp-main)

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Challenge: despite progress toward data-driven conversational agents, dialogue models still suffer from issues surrounding safety and offensive language.
Approach: They analyze reddit threads and reddits to determine the stance of offensive dialogue models . they find 42% of human responses agree with toxic comments, compared to 13% with safe comments .
Outcome: The proposed model produces 29% fewer offensive replies than the baseline model.
Safety is Not Only About Refusal: Reasoning-Enhanced Fine-tuning for Interpretable LLM Safety (2025.findings-acl)

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Challenge: Large Language Models (LLMs) are vulnerable to jailbreak attacks that exploit weaknesses in traditional safety alignment.
Approach: They propose a framework that trains models to engage in explicit safe reasoning before response . they propose RATIONAL, which allows models to reject harmful prompts while providing meaningful and context-aware responses.
Outcome: The proposed framework fine-tunes models to reason about query intent, ethics, and potential harm.
DIALOGPT : Large-Scale Generative Pre-training for Conversational Response Generation (2020.acl-demos)

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Challenge: DIALOGPT is a large, tunable neural conversational response generation model . trained on 147M conversation-like exchanges extracted from Reddit comment chains .
Approach: They present a large, tunable neural conversational response generation model, DIALOGPT . the model is trained on 147M conversation-like exchanges extracted from Reddit comment chains .
Outcome: The proposed model can generate more relevant, contentful and context-consistent responses than baseline systems.

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