Improving Multi-turn Emotional Support Dialogue Generation with Lookahead Strategy Planning (2022.emnlp-main)
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| Challenge: | Existing research on building ES conversation systems only considered single-turn interactions with users, which is over-simplified and has limited support for multi-turn systems. |
| Approach: | They propose a multi-turn ES conversation system that uses lookahead heuristics to estimate future user feedback after using particular strategies. |
| Outcome: | The proposed system significantly outperforms baselines in both dialogue generation and strategy planning. |
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