Challenge: Existing methods for role-oriented dialogue summarization ignore information from other roles, resulting in omitted information.
Approach: They propose a novel method that uses cross attention and decoder self-attention interactions to acquire other roles' critical information.
Outcome: The proposed method significantly outperforms baselines on two public role-oriented dialogue summarization datasets.

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Improving Role-Oriented Dialogue Summarization with Interaction-Aware Contrastive Learning (2024.lrec-main)

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Challenge: Existing methods for encoding dialogues do not capture interaction information between roles, thus ignore interaction-related key information.
Approach: They propose a contrastive learning based interaction-aware model for the role-oriented dialogue summarization namely CIAM and use it to train the decoder to learn role-level interaction.
Outcome: The proposed model captures interaction information between different roles and produces informative summaries on two public datasets.
Towards Modeling Role-Aware Centrality for Dialogue Summarization (2022.aacl-short)

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Challenge: Existing methods for dialogue summarization consider roles separately where interactions among different roles are not fully explored.
Approach: They propose a novel role-aware centrality model to capture role interactions by involving role prompts to control what kind of summary to generate.
Outcome: The proposed model achieves state-of-the-art on two public benchmark datasets, CSDS and MC.
Dialogue Summarization with Mixture of Experts based on Large Language Models (2024.acl-long)

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Challenge: Existing studies for dialogue summarization use one model at a time or treat it as a black box.
Approach: They propose an LLM-based approach with role-oriented routing and fusion generation to utilize mixture of experts for dialogue summarization.
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A Bag of Tricks for Dialogue Summarization (2021.emnlp-main)

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Challenge: Using a pretrained sequence-to-sequence language model, we explore speaker name substitution, negation scope highlighting, multi-task learning with relevant tasks, and pretraining on in-domain data.
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Lessons from the Field: An Adaptable Lifecycle Approach to Applied Dialogue Summarization (2026.eacl-industry)

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Challenge: Summarization of multi-party dialogues is a critical capability in industry . but generating high-quality summaries in practice is challenging . prior work has focused on static datasets and benchmarks, a condition rare in practical scenarios .
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Summarizing Text on Any Aspects: A Knowledge-Informed Weakly-Supervised Approach (2020.emnlp-main)

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Challenge: Existing studies on aspect-based abstractive summarization assume a small set of aspects and do not consider other diverse aspects.
Approach: They propose a weak supervision construction method and an aspect modeling scheme to solve this problem.
Outcome: The proposed method significantly expands the application of the task in practice.
Topic-Aware Contrastive Learning for Abstractive Dialogue Summarization (2021.findings-emnlp)

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Challenge: Existing methods to abstractly summarize dialogues are limited to two or more interlocutors.
Approach: They propose to use existing document summarization models to capture the various topic information of a conversation and outline salient facts for the captured topics.
Outcome: The proposed method significantly outperforms baselines and achieves new state-of-the-art performance on benchmark datasets.
Controllable Text Summarization: Unraveling Challenges, Approaches, and Prospects - A Survey (2024.findings-acl)

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Challenge: scholarly attention has turned to the development of text summarization methods that are more closely tailored and controlled to align with specific objectives and user needs.
Approach: They formalize a controllable text summarization task and categorize controllability attributes according to their shared characteristics and objectives.
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Leveraging Summarization for Unsupervised Dialogue Topic Segmentation (2024.findings-naacl)

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Challenge: Existing methods to segment textual data are difficult to handle for noisy spoken dialogues.
Approach: They propose to leverage dialogue summaries for unsupervised topic segmentation . they show that the new approach outperforms state-of-the-art methods in unsupervised segmentation and requires less setup .
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An Exploratory Study on Long Dialogue Summarization: What Works and What’s Next (2021.findings-emnlp)

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Challenge: Existing models for dialogue summarization focus on extracting the main events of short conversations, but real-world dialogues are difficult to train.
Approach: They propose three strategies to deal with the lengthy input problem and locate relevant information using long dialogue datasets.
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