Challenge: Existing methods for dialogue summarization consider roles separately where interactions among different roles are not fully explored.
Approach: They propose a novel role-aware centrality model to capture role interactions by involving role prompts to control what kind of summary to generate.
Outcome: The proposed model achieves state-of-the-art on two public benchmark datasets, CSDS and MC.

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Enhancing Dialogue Summarization with Topic-Aware Global- and Local- Level Centrality (2023.eacl-main)

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Challenge: Experimental results show that our model outperforms strong baselines on three public dialogue summarization datasets: CSDS, MC, and SAMSUM.
Approach: They propose a topic-aware global-local centrality model to help select the salient context from all sub-topics.
Outcome: The proposed model outperforms baselines on three public dialogue summarization datasets: CSDS, MC, and SAMSUM.
Other Roles Matter! Enhancing Role-Oriented Dialogue Summarization via Role Interactions (2022.acl-long)

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Challenge: Existing methods for role-oriented dialogue summarization ignore information from other roles, resulting in omitted information.
Approach: They propose a novel method that uses cross attention and decoder self-attention interactions to acquire other roles' critical information.
Outcome: The proposed method significantly outperforms baselines on two public role-oriented dialogue summarization datasets.
Improving Role-Oriented Dialogue Summarization with Interaction-Aware Contrastive Learning (2024.lrec-main)

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Challenge: Existing methods for encoding dialogues do not capture interaction information between roles, thus ignore interaction-related key information.
Approach: They propose a contrastive learning based interaction-aware model for the role-oriented dialogue summarization namely CIAM and use it to train the decoder to learn role-level interaction.
Outcome: The proposed model captures interaction information between different roles and produces informative summaries on two public datasets.
Mind the Gap! Injecting Commonsense Knowledge for Abstractive Dialogue Summarization (2022.coling-1)

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Challenge: Existing frameworks that use commonsense as supervision only use input knowledge, but it generates more informative and consistent summaries.
Approach: They propose to leverage the unique characteristics of dialogues sharing commonsense knowledge to solve the difficulties in summarizing them.
Outcome: The proposed framework generates more informative and consistent summaries with injected commonsense knowledge than existing methods.
QUARTZ: QA-based Unsupervised Abstractive Refinement for Task-oriented Dialogue Summarization (2025.findings-emnlp)

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Challenge: a framework for task-oriented utility-based dialogue summarization is proposed . QUARTZ is a tool for task summarizing dialogues, but its outputs lack task-specific focus.
Approach: They propose a framework for task-oriented utility-based dialogue summarization . QUARTZ generates summaries and question-answer pairs from a dialogue in a zero-shot manner .
Outcome: The proposed framework achieves competitive results in zero-shot settings, rivaling fully-supervised State-of-the-Art methods.
Structure-Aware Abstractive Conversation Summarization via Discourse and Action Graphs (2021.naacl-main)

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Challenge: Abstractive conversation summarization has received much attention, but it suffers from insufficient, redundant, or incorrect content due to the unstructured and complex characteristics of human-human interactions.
Approach: They propose to model rich structures in conversations for more precise and accurate conversation summarization by incorporating discourse relations between utterances and action triples in utterrances and designing a multi-granularity decoder to generate summaries by combining all levels of information.
Outcome: The proposed models outperform state-of-the-art methods and generalize well in other domains in terms of automatic evaluations and human judgments.
Leveraging Summarization for Unsupervised Dialogue Topic Segmentation (2024.findings-naacl)

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Challenge: Existing methods to segment textual data are difficult to handle for noisy spoken dialogues.
Approach: They propose to leverage dialogue summaries for unsupervised topic segmentation . they show that the new approach outperforms state-of-the-art methods in unsupervised segmentation and requires less setup .
Outcome: The proposed approach outperforms state-of-the-art methods in unsupervised topic segmentation and requires less setup.
Guiding Abstractive Dialogue Summarization with Content Planning (2022.findings-emnlp)

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Challenge: Existing methods for abstractive dialogue summarization struggle to maintain factual consistency between dialogue and summary.
Approach: They propose a coarse-to-fine model for generating abstractive dialogue summaries and introduce a fact-aware reinforcement learning objective that improves the fact consistency between the dialogue and the generated summary.
Outcome: The proposed model improves the quality of the generated summary, especially in coherence and consistency.
A Finer-grain Universal Dialogue Semantic Structures based Model For Abstractive Dialogue Summarization (2021.findings-emnlp)

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Challenge: Abstractive summarization models have achieved impressive results on document summarizing tasks, but their performance on dialogue modeling is poor due to the crude and straight methods for dialogue encoding.
Approach: They propose a model that leverages Finer-grain universal Dialogue semantic Structures to model dialogue and generate better summaries.
Outcome: The proposed model outperforms various dialogue summarization approaches and achieves state-of-the-art (SOTA) ROUGE results on a SAMsum dataset.
Lessons from the Field: An Adaptable Lifecycle Approach to Applied Dialogue Summarization (2026.eacl-industry)

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Challenge: Summarization of multi-party dialogues is a critical capability in industry . but generating high-quality summaries in practice is challenging . prior work has focused on static datasets and benchmarks, a condition rare in practical scenarios .
Approach: They present an agentic system to summarize multi-party interactions using static datasets.
Outcome: The proposed system can summarize multi-party interactions using a set of complex requirements.

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