Challenge: Existing approaches to building task-oriented dialog systems require a substantial amount of annotations and thus are labor-intensive.
Approach: They propose a Pre-trainedRole Alternating Language model (PRAL) that is explicitly designed for task-oriented dialog tasks.
Outcome: The proposed model outperforms or is on par with state-of-the-art models on task-oriented dialog tasks.

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Hello, It’s GPT-2 - How Can I Help You? Towards the Use of Pretrained Language Models for Task-Oriented Dialogue Systems (D19-56)

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Challenge: Statistical conversational systems are complex, timeintensive, expensive, and not easily transferable due to data scarcity.
Approach: They propose a task-oriented dialogue model that operates on text input . they validate it on multi-domain task-orientated dialogues from a multi-word dataset .
Outcome: The proposed model bypasses explicit policy and language generation modules on multi-domain task-oriented dialogues from the MultiWOZ dataset.
OPAL: Ontology-Aware Pretrained Language Model for End-to-End Task-Oriented Dialogue (2023.tacl-1)

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Challenge: Existing task-oriented dialogue systems lack ontology-aware pretraining methods for task-orientated dialogue.
Approach: They propose an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD) . they propose to pretrain on large-scale contextual text data to bridge the gap between the pretraining method and downstream tasks.
Outcome: The proposed model achieves an exciting boost and obtains competitive performance even without any TOD data on CamRest676 and MultiWOZ benchmarks.
Alternating Recurrent Dialog Model with Large-scale Pre-trained Language Models (2021.eacl-main)

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Challenge: Existing dialog system models require extensive human annotations and are difficult to generalize to different tasks.
Approach: They propose a framework that uses pre-trained language to model each speaker separately . it can be generalized to more challenging, non-collaborative tasks such as persuasion .
Outcome: The proposed framework outperforms or is on par with state-of-the-art methods on two popular datasets: CamRest676 and MultiWOZ.
Dialogue-oriented Pre-training (2021.findings-acl)

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Challenge: Pre-trained language models (PrLMs) have shown impressive improvements for various downstream tasks including various dialogue related ones.
Approach: They propose to use pre-trained language models to simulate dialogue features on general plain text with common language model training objectives to improve performance.
Outcome: The proposed method is fine-tuned on three public multi-turn dialogue datasets and achieves significant and consistent improvement over the plain PrLMs.
PRESTO: A Multilingual Dataset for Parsing Realistic Task-Oriented Dialogs (2023.emnlp-main)

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Challenge: PRESTO dataset contains 550K contextual multilingual conversations between humans and virtual assistants.
Approach: They propose to use a dataset of 550K contextual multilingual conversations between humans and virtual assistants to study some of the more challenging aspects of parsing realistic conversations.
Outcome: The dataset contains 550K contextual conversations between humans and virtual assistants.
Enhancing Language Generation with Effective Checkpoints of Pre-trained Language Model (2021.findings-acl)

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Challenge: Existing methods to exploit PrLMs for NLG tasks do not get as much performance gain as in the NLU task.
Approach: They propose a method to integrate public checkpoints of PrLMs for the most convenience.
Outcome: The proposed method significantly improves the quality of the language generation tasks on 6 different kinds of PrLMs.
Dior-CVAE: Pre-trained Language Models and Diffusion Priors for Variational Dialog Generation (2023.findings-emnlp)

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Challenge: Existing variational dialog models have pre-trained, restricting diversity of responses . a diffusion model increases complexity of prior distribution and its compatibility with PLMs .
Approach: They propose a hierarchical conditional variational autoencoder with diffusion priors to address these challenges.
Outcome: The proposed method generates more diverse responses without dialog pre-training.
Multi-Task Pre-Training for Plug-and-Play Task-Oriented Dialogue System (2022.acl-long)

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Challenge: Existing pre-trained language models often form a cascaded generation problem . this can lead to error accumulation across different sub-tasks and greater data annotation overhead.
Approach: They propose a plug-and-play model for task-oriented dialogue that learns primary TOD task completion skills from heterogeneous dialog corpora.
Outcome: The proposed model learns primary TOD task completion skills from heterogeneous dialog corpora.
DialogVED: A Pre-trained Latent Variable Encoder-Decoder Model for Dialog Response Generation (2022.acl-long)

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Challenge: Existing pre-trained dialog models shed light on various downstream tasks in natural language processing (NLP).
Approach: They propose a dialog pre-training framework that introduces latent variables into the enhanced encoder-decoder pre-train framework to increase relevance and diversity of responses.
Outcome: The proposed model achieves state-of-the-art on personaChat, DailyDialog, and DSTC7-AVSD datasets.
Knowledge-Grounded Dialogue Generation with Pre-trained Language Models (2020.emnlp-main)

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Challenge: Empirical results indicate that pre-trained language models can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.
Approach: They propose to equip a pre-trained language model with a knowledge selection module to generate knowledge-grounded dialogues.
Outcome: The proposed model outperforms state-of-the-art methods in evaluation and human judgment.

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