Challenge: Existing task-oriented dialogue systems lack ontology-aware pretraining methods for task-orientated dialogue.
Approach: They propose an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD) . they propose to pretrain on large-scale contextual text data to bridge the gap between the pretraining method and downstream tasks.
Outcome: The proposed model achieves an exciting boost and obtains competitive performance even without any TOD data on CamRest676 and MultiWOZ benchmarks.

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PRAL: A Tailored Pre-Training Model for Task-Oriented Dialog Generation (2021.acl-short)

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Challenge: Existing approaches to building task-oriented dialog systems require a substantial amount of annotations and thus are labor-intensive.
Approach: They propose a Pre-trainedRole Alternating Language model (PRAL) that is explicitly designed for task-oriented dialog tasks.
Outcome: The proposed model outperforms or is on par with state-of-the-art models on task-oriented dialog tasks.
Hello, It’s GPT-2 - How Can I Help You? Towards the Use of Pretrained Language Models for Task-Oriented Dialogue Systems (D19-56)

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Challenge: Statistical conversational systems are complex, timeintensive, expensive, and not easily transferable due to data scarcity.
Approach: They propose a task-oriented dialogue model that operates on text input . they validate it on multi-domain task-orientated dialogues from a multi-word dataset .
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Task-Optimized Adapters for an End-to-End Task-Oriented Dialogue System (2023.findings-acl)

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Challenge: Recent work on end-to-end dialogue models with pre-trained dialogue corpora shows promising performance in the conversational system.
Approach: They propose an end-to-end TOD system with task-optimized adapters which learn independently per task adding only small number of parameters after fixed layers of pre-trained network.
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TOD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogue (2020.emnlp-main)

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Challenge: Existing pre-trained language models with self-attention encoder architectures are less useful in practice.
Approach: They propose to use user and system tokens to model dialogue behavior during pre-training . they propose a contrastive objective function to simulate the response selection task .
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End-to-End Task-Oriented Dialogue Systems Based on Schema (2023.findings-acl)

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Challenge: Existing approaches for task-oriented dialogue systems rely on a unified schema across domains, but we propose a schema-aware model for task oriented dialogues based on 'slots'
Approach: They propose a schema-aware end-to-end neural network model for handling task-oriented dialogues based on a dynamic set of slots within a unified schema.
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UniConv: A Unified Conversational Neural Architecture for Multi-domain Task-oriented Dialogues (2020.emnlp-main)

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Challenge: Existing approaches to training dialogue agents separately are not optimized for multi-domain task-oriented dialogues.
Approach: They propose a unified neural architecture for end-to-end conversational systems in multi-domain task-oriented dialogues that jointly trains a bi-level state tracker and a joint dialogue act and response generator.
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Data Collection and End-to-End Learning for Conversational AI (D19-2)

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Challenge: tutorial aims to familiarise research community with recent advances in statistical dialogue systems . focus of tutorial is on learning end-to-end from data and their relation to more common modular systems.
Approach: This tutorial aims to familiarise the research community with the latest advances in statistical dialogue systems . the focus of the tutorial is on recently introduced end-to-end learning for dialogue systems and their relation to more common modular systems.
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Sequence-to-Sequence Learning for Task-oriented Dialogue with Dialogue State Representation (C18-1)

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Challenge: Existing pipeline models for task-oriented dialogue system require explicit modeling of dialogue states and hand-crafted action spaces to query domain-specific knowledge base.
Approach: They propose a framework that leverages the advantages of classic pipeline and sequence-to-sequence models.
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Modeling Long Context for Task-Oriented Dialogue State Generation (2020.acl-main)

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Challenge: Existing approaches to dialogue state tracking are limited to scenarios with infinite slot values and prediction of unseen slot values.
Approach: They propose a multi-task learning model with a simple yet effective utterance tagging technique and a bidirectional language model as an auxiliary task for task-oriented dialogue state generation.
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Domain-specific Attention with Distributional Signatures for Multi-Domain End-to-end Task-Oriented Dialogue (2023.findings-acl)

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Challenge: Existing methods to construct multi-domain task-oriented dialogue systems are difficult to extend to new domains due to high cost of data annotation and scarcity of labeled dialogue data.
Approach: They propose a domain attention module that uses distributional signatures to construct multi-domain dialogue systems with limited data.
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