IceBreaker for Conversational Agents: Breaking the First-Message Barrier with Personalized Starters (2026.acl-industry)
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Hongwei Zheng, Weiqi Wu, Zhengjia Wang, Guanyu Jiang, Haoming Li, Tianyu Wu, Yongchun Zhu, Jingwu Chen, Feng Zhang
| Challenge: | Existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. |
| Approach: | They propose a conversation starter generation system that generates personalized starters to guide users into conversation without explicit user intent. |
| Outcome: | The proposed system improves user active days by +1.84 and click-through rate by +94.25 and has been deployed in production. |
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