Papers by Chenglei Shen
MAPS: Motivation-Aware Personalized Search via LLM-Driven Consultation Alignment (2025.acl-long)
Copied to clipboard
| Challenge: | Existing personalized product search methods assume that users’ query fully captures their real motivation, but in practice, user's queries do not always articulate the requirements. |
| Approach: | They propose a Motivation-Aware Personalized Search method that embeds queries and consultations into a unified semantic space via LLMs and utilizes a Mixture of Attention Experts (MoAE) to prioritize critical semantics. |
| Outcome: | Extensive experiments on real and synthetic data show that the proposed method outperforms existing methods in retrieval and ranking tasks. |
When Personalization Misleads: Understanding and Mitigating Hallucinations in Personalized LLMs (2026.findings-acl)
Copied to clipboard
| Challenge: | Personalization can inadvertently distort factual reasoning when faced with factual queries. |
| Approach: | They propose a lightweight inference-time approach that mitigates personalization-induced factual distortions while preserving personalized behavior. |
| Outcome: | Experiments across multiple LLM backbones and personalization methods show that FPPS significantly improves factual accuracy while maintaining personalized performance. |
Similarity = Value? Consultation Value-Assessment and Alignment for Personalized Search (2025.emnlp-main)
Copied to clipboard
| Challenge: | Existing methods rely on semantic similarity to align historical consultations with current queries due to the absence of ‘value’ labels, but this lacks exploration of needs in user consultations. |
| Approach: | They propose a consultation value assessment framework that evaluates historical consultations from three novel perspectives: (1) Scenario Scope Value, (2) Posterior Action Value, and (3) Time Decay Value. |
| Outcome: | The proposed model outperforms baselines on public and commercial datasets on both retrieval and ranking tasks. |
Scaling Collaborative Effort with Agents (2026.findings-acl)
Copied to clipboard
Shannon Zejiang Shen, Valerie Chen, Ken Gu, Alexis Ross, Zixian Ma, Jillian Ross, Alex Gu, Chenglei Si, Wayne Chi, Andi Peng, Jocelyn J Shen, Ameet Talwalkar, Tongshuang Wu, David Sontag
| Challenge: | Current evaluations of agents focus on producing high-quality, final outputs in one shot, failing to account for the inherently iterative nature of many real-world problems. |
| Approach: | They propose a framework that captures how an agent’s utility grows with increasing user involvement. |
| Outcome: | The proposed framework captures how an agent’s utility grows with increasing user involvement, revealing a missing ingredient in agent design: the ability to sustain engagement and scaffold user understanding. |