What Makes a Good Counselor? Learning to Distinguish between High-quality and Low-quality Counseling Conversations (P19-1)
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| Challenge: | Qualitative counseling relies on active collaboration between clients and counselors . |
| Approach: | They propose to use linguistic features to capture differences between high- and low-quality counseling conversations to build automatic classifiers that can predict counseling quality with accuracies of up to 88%. |
| Outcome: | The proposed model can predict counseling quality with accuracies of up to 88%. |
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