Challenge: Existing work on dialogue models for conversational quality is incompletely understanding the relationship between quality and individual attributes.
Approach: They propose to use conditional training and weighted decoding to control four attributes for chit-chat dialogue: repetition, specificity, response-relatedness and question-asking.
Outcome: The proposed methods improve human quality judgments by controlling combinations of these variables.

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Semantic Space Grounded Weighted Decoding for Multi-Attribute Controllable Dialogue Generation (2023.emnlp-main)

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Challenge: Controlling chatbot utterance generation with multiple attributes is a useful but under-studied problem.
Approach: They propose a framework that possesses strong controllability with a weighted decoding paradigm and improves generation quality with an attribute semantics space.
Outcome: The proposed framework achieves high control accuracy with simultaneous control of 3 aspects while producing interesting and sensible responses even in an out-of-distribution robustness test.
Language Model Transformers as Evaluators for Open-domain Dialogues (2020.coling-main)

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Challenge: Computer-based systems for communication with humans are a cornerstone of AI research since the 1950s.
Approach: They propose to use transformer neural networks to predict one or more words based on an already given context to provide an efficient, automatic indication of dialogue quality.
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Large Scale Multi-Actor Generative Dialog Modeling (2020.acl-main)

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Challenge: Non-goal oriented dialog agents typically exhibit inconsistent personality across conversations or the average personality of all users.
Approach: They propose a model that conditionally models past conversations to probabilistically model multi-turn conversations in the actor’s persona.
Outcome: The proposed model improves perplexity on 1.7M held out Reddit conversations by 0.47 on scaling from 117M to 8.3B parameters.
Increasing Faithfulness in Knowledge-Grounded Dialogue with Controllable Features (2021.acl-long)

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Challenge: Existing systems that strive to be informative teachers are difficult to build . knowledge grounded dialogue systems are difficult because of limited training objectives .
Approach: They propose to train a generative neural dialogue model that is controlled to stay faithful to evidence . they propose to use additional inputs to generate more objective responses .
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Leveraging Implicit Feedback from Deployment Data in Dialogue (2024.eacl-short)

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Challenge: Xu et al., 2023) and Bai ed., 2019) use crowdworkers to collect signals from natural dialogue episodes.
Approach: They use the publicly released BlenderBot deployment data to extract signals from conversations to implicitly measure the quality of a machine-generated utterance.
Outcome: The proposed model improves over baseline models, but some proxy signals can lead to undesirable generations.
Human-like informative conversations: Better acknowledgements using conditional mutual information (2021.naacl-main)

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Challenge: Existing chatbots generate responses that are non-specific w.r.t. one of the contexts, typically the conversational history.
Approach: They propose to build a dialogue agent that can weave new factual content into conversations as naturally as humans.
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You Impress Me: Dialogue Generation via Mutual Persona Perception (2020.acl-main)

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Challenge: Existing chit-chat systems tend to generate uninformative responses and lack coherent personality traits due to the diversity of speakers.
Approach: They propose a transmitter-receiver framework which explicitly models understanding between interlocutors.
Outcome: The proposed framework improves on a large public dataset, Persona-Chat, with a significant boost over the state-of-the-art frameworks.
Reducing Conversational Agents’ Overconfidence Through Linguistic Calibration (2022.tacl-1)

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Challenge: Neural generative open-domain english-language dialogue agents are currently unsuitable for applications other than entertainement and research.
Approach: They propose to incorporate metacognitive features into the training of a controllable generation model to improve likelihood of correctness.
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Substance over Style: Evaluating Proactive Conversational Coaching Agents (2025.acl-long)

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Challenge: Recent NLP research has focused on single-turn tasks with well-defined objectives or evaluation criteria.
Approach: They describe five multi-turn coaching agents that exhibit distinct conversational styles and evaluate them through a user study.
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Controllable Conversation Generation with Conversation Structures via Diffusion Models (2023.findings-acl)

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Challenge: Current generation models fail to effectively utilize rich linguistic and world knowledge to generate coherent long text.
Approach: They propose a conversation generation framework that incorporates human knowledge and conversation structures with both controllability and interpretability for better conversation generation.
Outcome: The proposed framework incorporates human knowledge and conversation structures with both controllability and interpretability for better conversation generation.

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