Crisis counselor language and perceived genuine concern in crisis conversations (2024.findings-emnlp)
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| Challenge: | In the context of mental health interventions, an extensive body of research has found significant associations between therapists' behavioral traits and clinical effectiveness. |
| Approach: | They propose to extract linguistic features from crisis transcripts to analyze associations between therapist verbal behaviors and perceived genuine concern. |
| Outcome: | The proposed method could be used to automate real-time feedback to crisis counselors about clients' perceptions of the therapeutic relationship. |
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