Analyzing the Quality of Counseling Conversations: the Tell-Tale Signs of High-quality Counseling (L18-1)
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| Challenge: | Behavioral and mental health disorders are the most costly and prevalent conditions worldwide. |
| Approach: | They propose to use a dataset to analyze counseling interactions by using aspects such as mirroring, empathy, and reflective listening to build text-based classifiers. |
| Outcome: | The proposed dataset can be used to build text-based classifiers able to predict the overall quality of a counseling conversation and provide insights into the linguistic differences between low-quality and high-quality counseling. |
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