Conversation Model Fine-Tuning for Classifying Client Utterances in Counseling Dialogues (N19-1)
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| Challenge: | Recent surge of text-based online counseling applications enables us to collect and analyze interactions between counselors and clients. |
| Approach: | They develop a pre-trained conversation model that learns to classify client utterances into categories that help counselors in diagnosing client status and predicting counseling outcome. |
| Outcome: | The proposed model outperforms state-of-the-art comparison models and shows expected linguistic patterns for each category. |
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