Challenge: Existing chatbots generate responses that are non-specific w.r.t. one of the contexts, typically the conversational history.
Approach: They propose to build a dialogue agent that can weave new factual content into conversations as naturally as humans.
Outcome: The proposed method trades off pmi for pcmi_h and is preferred by humans for overall quality over the Max-PMI baseline 60% of the time.

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Leveraging Implicit Feedback from Deployment Data in Dialogue (2024.eacl-short)

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Challenge: Xu et al., 2023) and Bai ed., 2019) use crowdworkers to collect signals from natural dialogue episodes.
Approach: They use the publicly released BlenderBot deployment data to extract signals from conversations to implicitly measure the quality of a machine-generated utterance.
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Language Models in Dialogue: Conversational Maxims for Human-AI Interactions (2024.findings-emnlp)

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Challenge: Modern language models exhibit some inherent shortcomings, particularly in conversational settings.
Approach: They propose a set of maxims for describing effective human-AI conversation that include quantity, quality, relevance, manner, benevolence, and transparency.
Outcome: The proposed maxims are applied to human-AI interactions and are based on extensive research from the social science and AI communities.
You Impress Me: Dialogue Generation via Mutual Persona Perception (2020.acl-main)

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Challenge: Existing chit-chat systems tend to generate uninformative responses and lack coherent personality traits due to the diversity of speakers.
Approach: They propose a transmitter-receiver framework which explicitly models understanding between interlocutors.
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Leveraging Machine-Generated Rationales to Facilitate Social Meaning Detection in Conversations (2024.acl-long)

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Challenge: Existing models for language from a social perspective are gaining popularity . we present a generalizable classification approach that leverages Large Language Models .
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Ditch the Gold Standard: Re-evaluating Conversational Question Answering (2022.acl-long)

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Challenge: Existing conversational question answering systems provide natural-language answers to users in information-seeking conversations.
Approach: They conduct the first large-scale human evaluation of state-of-the-art conversational question answering systems . they propose a question rewriting mechanism based on predicted history which better correlates with human judgments .
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Bridging Context Gaps: Enhancing Comprehension in Long-Form Social Conversations Through Contextualized Excerpts (2025.coling-main)

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Challenge: a recent rise in polarization has led to a rise in the use of loud and extreme voices in public spaces.
Approach: They propose ways to parse and convey information from small-group recorded conversations . they show that LLMs can provide socially relevant context to improve comprehension .
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Conversations Are Not Flat: Modeling the Dynamic Information Flow across Dialogue Utterances (2021.acl-long)

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Challenge: Recent intelligent open-domain chatbots have made substantial progress thanks to the rapid development of large-scale pre-training approaches.
Approach: They propose a dynamic flow mechanism to model the context flow and a model to capture the information dynamics across dialogue utterances.
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What makes a good conversation? How controllable attributes affect human judgments (N19-1)

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Challenge: Existing work on dialogue models for conversational quality is incompletely understanding the relationship between quality and individual attributes.
Approach: They propose to use conditional training and weighted decoding to control four attributes for chit-chat dialogue: repetition, specificity, response-relatedness and question-asking.
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Better Conversations by Modeling, Filtering, and Optimizing for Coherence and Diversity (D18-1)

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Challenge: Existing encoder-decoder models for open domain dialogue generate generic, uninformative, and non-coherent responses.
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Stephanie: Step-by-Step Dialogues for Mimicking Human Interactions in Social Conversations (2025.findings-naacl)

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Challenge: a new paradigm for dialogue systems is being developed to mimic human interactions . the current single-step dialogue paradigm lacks the depth and fluidity of human interactions.
Approach: They propose a step-by-step dialogue paradigm that mimics human interactions . they use a dataset to fine-tune existing language models .
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