Challenge: Existing chit-chat systems tend to generate uninformative responses and lack coherent personality traits due to the diversity of speakers.
Approach: They propose a transmitter-receiver framework which explicitly models understanding between interlocutors.
Outcome: The proposed framework improves on a large public dataset, Persona-Chat, with a significant boost over the state-of-the-art frameworks.

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Will I Sound Like Me? Improving Persona Consistency in Dialogues through Pragmatic Self-Consciousness (2020.emnlp-main)

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Challenge: Existing models for improving consistency often train with additional NLI labels or attach trained extra modules to the generative agent.
Approach: They propose to encode personas into dialogue embeddings and a persona-conditioned dialogue dataset to improve persona consistency.
Outcome: The proposed approach can enforce dialogue agents to refrain from contradictions and improve consistency of existing models.
Grounding in social media: An approach to building a chit-chat dialogue model (2022.naacl-srw)

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Challenge: Existing open-domain dialogue models fail to capture and utilize external knowledge, leading to repetitive or generic responses to unseen utterances.
Approach: They propose to use social media comments to improve the raw conversation ability of open-domain dialogue systems.
Outcome: The proposed model improves the raw conversation ability of open-domain dialogue systems by mimicking human responses through casual interactions found on social media.
Personalizing Dialogue Agents: I have a dog, do you have pets too? (P18-1)

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Challenge: chit-chat models lack specificity, do not display a consistent personality and are often not very captivating.
Approach: They propose to train chit-chat models to condition on profile information and profile information about the interlocutors.
Outcome: The proposed model can predict profile information about the interlocutors based on the data . the proposed model is able to generate meaningful responses in a chit-chat setting .
Learning to Improve Persona Consistency in Multi-party Dialogue Generation via Text Knowledge Enhancement (2022.coling-1)

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Challenge: Existing methods suffer from incomprehensive persona tags that have unique and obscure meanings to describe human’s personality.
Approach: They propose a graph convolution network model with addressee selecting mechanism that integrates personas, dialogue utterances, and external text knowledge in a unified graph.
Outcome: The proposed model outperforms baselines by large margins and improves persona consistency in the generated responses.
Getting To Know You: User Attribute Extraction from Dialogues (2020.lrec-1)

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Challenge: a new method to extract user attributes from dialogues is needed to improve user understanding.
Approach: They propose to leverage dialogues with conversational agents to automatically extract user attributes from dialogues.
Outcome: The proposed model surpasses retrieval and generation baselines on human evaluation.
A Personalized Dialogue Generator with Implicit User Persona Detection (2022.coling-1)

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Challenge: Existing models for personalized dialogue generation tend to be self-centered, with little care for the user in the dialogue.
Approach: They propose a personalized dialogue generator by detecting an implicit user persona and using conditional variational inference to model the user's potential persona with no external knowledge.
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Leveraging Implicit Feedback from Deployment Data in Dialogue (2024.eacl-short)

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Challenge: Xu et al., 2023) and Bai ed., 2019) use crowdworkers to collect signals from natural dialogue episodes.
Approach: They use the publicly released BlenderBot deployment data to extract signals from conversations to implicitly measure the quality of a machine-generated utterance.
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Toward Stance-based Personas for Opinionated Dialogues (2020.findings-emnlp)

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Challenge: chit-chat neural models lacking specificity and coherence, argues a new study on stance-based personas . stancebased personal representations lack generalization capability, allowing agents to sustain personal points of view both within the same conversation and across different discussions.
Approach: They propose to investigate stance-based persona representations and their impact on claim generation by using a conversational dataset.
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You Truly Understand What I Need : Intellectual and Friendly Dialog Agents grounding Persona and Knowledge (2022.findings-emnlp)

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Challenge: Existing models that ground knowledge and persona at the same time are limited, leading to hallucination and a passive way of using personas.
Approach: They propose a conversational agent that grounds external knowledge and persona simultaneously and a retrieval augmented generation model that generates utterances with lesser hallucination and more engagingness.
Outcome: The proposed agent generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query.
Persona Expansion with Commonsense Knowledge for Diverse and Consistent Response Generation (2023.eacl-main)

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Challenge: Existing researches have focused on generating diverse and consistent responses based on personal traits.
Approach: They propose a consistent persona expansion framework that improves not only the diversity but also the consistency of persona-based responses.
Outcome: The proposed framework improves not only the diversity but also the consistency of persona-based responses on the Persona-Chat dataset.

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