Challenge: Computer-based systems for communication with humans are a cornerstone of AI research since the 1950s.
Approach: They propose to use transformer neural networks to predict one or more words based on an already given context to provide an efficient, automatic indication of dialogue quality.
Outcome: The proposed language models show that human evaluators have a positive correlation between the output of the models and scores.

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An Investigation of Suitability of Pre-Trained Language Models for Dialogue Generation – Avoiding Discrepancies (2021.findings-acl)

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Challenge: Pre-trained language models have been widely used in open-domain dialogue generation.
Approach: They propose to use decoder-only architecture to achieve excellent performance for dialogue generation.
Outcome: The proposed frameworks are based on transformer-ED, transformer-Dec, transformer MLM and transformer-AR.
Evaluating Lexical Proficiency in Neural Language Models (2025.acl-long)

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Challenge: Recent advances in Natural Language Processing have been significantly shaped by the Deep Learning tsunami and the introduction of Transformer-based Language Models.
Approach: They validated a framework to assess the lexical proficiency and linguistic creativity of Transformer-based Language Models (LMs) by analyzing performance of LMs of different sizes across tasks involving the generation, definition, and contextual usage of lexicals, neologisms, and nonce words.
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What Context Features Can Transformer Language Models Use? (2021.acl-long)

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Challenge: Recent studies show that transformer-based language models benefit from conditioning on contexts of hundreds to thousands of previous tokens.
Approach: They propose to use lexical and structural information to ablate usable information in transformer language models.
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LM-Debugger: An Interactive Tool for Inspection and Intervention in Transformer-Based Language Models (2022.emnlp-demos)

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Challenge: Transformer-based language models (LMs) are opaque and unexplained, causing problems for endusers and developers who wish to debug or fix their behaviour.
Approach: They propose an interactive debugger tool for transformer-based LMs that provides a fine-grained interpretation of the model's internal prediction process and a powerful framework for intervening in LM behavior.
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Explaining How Transformers Use Context to Build Predictions (2023.acl-long)

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Challenge: Existing methods for analyzing input attributions for a model's prediction are unclear how prior words affect the model' s decision throughout the layers.
Approach: They propose a procedure to analyze models for language generation using the Transformer and a comparison of their results with evidence of the linguistic phenomena.
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Discovering Language Model Behaviors with Model-Written Evaluations (2023.findings-acl)

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Challenge: Prior work creates evaluations with crowdwork or existing data sources, which are not always available.
Approach: They generate evaluations automatically with language models (LMs) using crowdwork or existing data sources to find out how they behave .
Outcome: The results show that large LMs repeat back a dialog user’s preferred answer and express greater desire to pursue concerning goals like resource acquisition and goal preservation.
Lightweight Transformers for Conversational AI (2022.naacl-industry)

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Challenge: Commercial dialogue systems typically require a small footprint and fast execution time, but recent trends are in the other direction, resulting in difficulties in model deployment.
Approach: They build Transformer-based Language Models from scratch on large corpora of conversational data and compare their performance against BERT and other strong baselines on dialogue probing tasks.
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Language Models in Dialogue: Conversational Maxims for Human-AI Interactions (2024.findings-emnlp)

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Challenge: Modern language models exhibit some inherent shortcomings, particularly in conversational settings.
Approach: They propose a set of maxims for describing effective human-AI conversation that include quantity, quality, relevance, manner, benevolence, and transparency.
Outcome: The proposed maxims are applied to human-AI interactions and are based on extensive research from the social science and AI communities.
Investigating the Representation of Backchannels and Fillers in Fine-tuned Language Models (2026.acl-long)

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Challenge: Backchannels and fillers are important linguistic expressions in dialogue, but often ignored in modern transformer-based language models.
Approach: They use clustering analysis to learn backchannels and fillers in dialogues in English and Japanese and use natural language generation metrics to confirm this.
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Do dialogue representations align with perception? An empirical study (2023.eacl-main)

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Challenge: masked language models produce stronger correlations than auto-regressive models, but humans and models make different response selection mistakes.
Approach: They propose to use spoken conversation as a model to measure human comprehension behaviour.
Outcome: The proposed model outperforms the model which produces the strongest correlation with human responses.

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