Causally Modeling the Linguistic and Social Factors that Predict Email Response (2025.naacl-long)
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Yinuo Xu, Hong Chen, Sushrita Rakshit, Aparna Ananthasubramaniam, Omkar Yadav, Mingqian Zheng, Michael Jiang, Lechen Zhang, Bowen Yi, Kenan Alkiek, Abraham Israeli, Bangzhao Shu, Hua Shen, Jiaxin Pei, Haotian Zhang, Miriam Schirmer, David Jurgens
| Challenge: | a key intent behind many emails is to get a reply from the recipient. |
| Approach: | They propose to model the intents, expectations, and responsiveness in email exchanges by using a dataset containing 1800 emails annotated with nuanced types of intents and expectations. |
| Outcome: | The proposed model is based on 1800 emails annotated with nuanced types of intents and expectations . it shows that social status, argumentation, and strength of social connection influence email response rates . |
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