Challenge: Existing methods for retrieving information from a large corpus of data are sub-optimal and low efficiency.
Approach: They propose a multi-task framework that functions as a universal retriever for three dominant retrieval tasks during the conversation.
Outcome: The proposed framework can perform persona selection, knowledge selection, and response selection tasks simultaneously.

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RECAP: Retrieval-Enhanced Context-Aware Prefix Encoder for Personalized Dialogue Response Generation (2023.acl-long)

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Challenge: Existing approaches to personalized dialogue generation rely on dialogue data paired with user traits, profiles or persona description sentences.
Approach: They propose a hierarchical transformer retriever trained on dialogue domain data to perform personalized retrieval and a context-aware prefix encoder that fuses the retrieved information to the decoder more effectively.
Outcome: The proposed model generates more fluent and personalized responses under a suite of human and automatic metrics and is superior to state-of-the-art baselines on English Reddit conversations.
UniConv: Unifying Retrieval and Response Generation for Large Language Models in Conversations (2025.acl-long)

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Challenge: Existing conversational search systems are usually built with two different models . this separation restricts the system from leveraging the model's intrinsic knowledge simultaneously . Existing studies for developing unified models cannot fully address the aspects of understanding conversational context, managing retrieval independently, and generating responses.
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Multi-Task Retrieval for Knowledge-Intensive Tasks (2021.acl-long)

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Challenge: Knowledge-intensive tasks require large amounts of knowledge about the world . recent neural retrieval models achieve better results by learning directly from task-specific training data.
Approach: They propose a multi-task trained neural retrieval model that can be universally trained on a wide variety of problems.
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A Textual Dataset for Situated Proactive Response Selection (2023.acl-long)

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Challenge: Recent data-driven conversational models can return fluent, consistent, and informative responses to many kinds of requests and utterances in task-oriented scenarios.
Approach: They propose a task of proactive response selection based on situational information and a dataset of 1.7k English conversation examples that include situational background information and for each conversation a set of responses.
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Deploying a Retrieval based Response Model for Task Oriented Dialogues (2022.emnlp-industry)

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Challenge: a task-oriented dialogue system needs high conversational capability and can be easily adaptable to changing situations.
Approach: They propose a retrieval-based conversational model that can rank a large set of responses . they propose supervised training and fine-tuning on limited data collected through a human-in-the-loop platform .
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Re-framing Incremental Deep Language Models for Dialogue Processing with Multi-task Learning (2020.coling-main)

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Challenge: Using a multi-task learning framework, we train a universal incremental dialogue processing model with four tasks of disfluency detection, language modelling, part-of-speech tagging and utterance segmentation in a simple deep recurrent setting.
Approach: They propose a multi-task learning framework to train a universal incremental dialogue processing model with four tasks of disfluency detection, language modelling, part-of-speech tagging and utterance segmentation in a simple deep recurrent setting.
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How to Represent Context Better? An Empirical Study on Context Modeling for Multi-turn Response Selection (2022.findings-emnlp)

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Challenge: Existing work on building a conversational system for open domain human-machine conversation is attracting more attention . early models concatenate all utterances or independently encode each dialogue turn, which may lead to an inadequate understanding of dialogue status.
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Outcome: The proposed method can be adapted to several advanced response selection models.
Training Neural Response Selection for Task-Oriented Dialogue Systems (P19-1)

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Challenge: Despite their popularity, retrieval-based models have had modest impact on task-oriented dialogue systems . main obstacle to their application is the low-data regime of most task-orientated dialogue tasks . e-commerce, banking, and other domains are applications of retrieval models .
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A Pre-training Strategy for Zero-Resource Response Selection in Knowledge-Grounded Conversations (2021.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems rely on crowd-sourced data . however, it is difficult to collect large-scale dialogues that are grounded on background knowledge .
Approach: They propose to decompose training of knowledge-grounded response selection into three tasks . they propose to combine query-passage matching task with query-dialogue history matching task .
Outcome: Experimental results show that the proposed model can perform comparable to existing methods . the retrieval-based system can leverage background knowledge when conversing with humans .
Task-Optimized Adapters for an End-to-End Task-Oriented Dialogue System (2023.findings-acl)

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Challenge: Recent work on end-to-end dialogue models with pre-trained dialogue corpora shows promising performance in the conversational system.
Approach: They propose an end-to-end TOD system with task-optimized adapters which learn independently per task adding only small number of parameters after fixed layers of pre-trained network.
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