Anubhav Shrimal, Stanley Kanagaraj, Kriti Biswas, Swarnalatha Raghuraman, Anish Nediyanchath, Yi Zhang, Promod Yenigalla
| Challenge: | MARCO is a multi-agent real-time chat orchestration framework for automating workflows that require interactions with tools, reasoning, and human collaboration. |
| Approach: | They propose a multi-agent real-time chat orchestration framework for automating workflows using LLMs. |
| Outcome: | The proposed framework performs with 94.48% accuracy and 92.74% accuracy on restaurant and retail conversations datasets and 44.91% improved latency and 33.71% cost reduction in a production setting. |
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