Challenge: Existing research on retrieval-augmented and retrieval free dialogue models focuses on retrieving knowledge from external sources and rely on finely annotated retrieval training data and knowledge-grounded responses.
Approach: They propose a retrieval-free approach by turning knowledge documents into simulated multi-turn dialogues using a Multi-Document Traversal algorithm.
Outcome: The proposed approach outperforms retrieval-augmented models while being cheaper and faster at domain transfer.

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Challenge: Existing models focus on identifying specific types of dialogue knowledge and utilizing corresponding datasets for training, but lack generalization capabilities and computational resources.
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KGI: An Integrated Framework for Knowledge Intensive Language Tasks (2022.emnlp-demos)

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Challenge: Existing state-of-the-art retrieval augmented generation models are not available for knowledge-intensive language tasks.
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A Pre-training Strategy for Zero-Resource Response Selection in Knowledge-Grounded Conversations (2021.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems rely on crowd-sourced data . however, it is difficult to collect large-scale dialogues that are grounded on background knowledge .
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Internet-Augmented Dialogue Generation (2022.acl-long)

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Challenge: Large language models are known to hallucinate facts when generating dialogue, and are unable to encode the knowledge in the model at the point of training.
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There Is No Standard Answer: Knowledge-Grounded Dialogue Generation with Adversarial Activated Multi-Reference Learning (2022.emnlp-main)

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Challenge: Existing methods emphasize selecting one golden knowledge given a particular dialogue context, overlooking the one-to-many phenomenon in dialogue.
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Knowledge-Grounded Dialogue Generation with Pre-trained Language Models (2020.emnlp-main)

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Challenge: Empirical results indicate that pre-trained language models can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.
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BlendFilter: Advancing Retrieval-Augmented Large Language Models via Query Generation Blending and Knowledge Filtering (2024.emnlp-main)

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Challenge: Retrieval-augmented Large Language Models struggle with complex inputs and noisy knowledge retrieval hindering model effectiveness.
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LLM-Enhanced Query Generation and Retrieval Preservation for Task-Oriented Dialogue (2025.findings-acl)

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Challenge: Existing knowledge retrieval methods for task-oriented dialogues are limited by data scarcity and lack of data to annotate.
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RAD-Bench: Evaluating Large Language Models’ Capabilities in Retrieval Augmented Dialogues (2025.naacl-industry)

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Challenge: Existing benchmarks assess LLMs' chat abilities in multi-turn dialogues or their use of retrieval for augmented responses in limited tasks such as knowledge QA or numeric reasoning.
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Awakening Augmented Generation: Learning to Awaken Internal Knowledge of Large Language Models for Question Answering (2025.coling-main)

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Challenge: Recent studies indicate that Large Language Models model rich knowledge, but it is often not activated and awakened.
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