Challenge: Abstractive dialogue summarization is an important standalone task in natural language processing, but no previous work has explored whether it can be used to boost an NLP system's performance on other important dialogue comprehension tasks.
Approach: They propose a novel type of dialogue summarization task that decomposes and imitates the hierarchical, systematic and structured mental process that human beings usually go through when understanding and analyzing dialogues.
Outcome: The proposed model improves the performance of transformer encoder language models on two important dialogue comprehension tasks.

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Challenge: Abstractive summarization models have achieved impressive results on document summarizing tasks, but their performance on dialogue modeling is poor due to the crude and straight methods for dialogue encoding.
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Challenge: Existing dialogue summarization systems encode text with a number of general semantic features, but these are often not available in open-domain tools.
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An Exploratory Study on Long Dialogue Summarization: What Works and What’s Next (2021.findings-emnlp)

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Challenge: Existing models for dialogue summarization focus on extracting the main events of short conversations, but real-world dialogues are difficult to train.
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Narrate Dialogues for Better Summarization (2022.findings-emnlp)

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Challenge: Recent work on dialogue summarization models focuses on generating concise summaries for multi-party dialogues.
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A Bag of Tricks for Dialogue Summarization (2021.emnlp-main)

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Challenge: Using a pretrained sequence-to-sequence language model, we explore speaker name substitution, negation scope highlighting, multi-task learning with relevant tasks, and pretraining on in-domain data.
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Improving Abstractive Dialogue Summarization with Hierarchical Pretraining and Topic Segment (2021.findings-emnlp)

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Challenge: Existing methods for meeting summary have limited the ability to deal with long-term dependency.
Approach: They propose a hierarchical transformer encoder-decoder network with multi-task pre-training to capture key sentences at word level and generate them at word-level.
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Effectiveness of French Language Models on Abstractive Dialogue Summarization Task (2022.lrec-1)

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Challenge: Pre-trained language models have established the state-of-the-art on various natural language processing tasks, including dialogue summarization.
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DialogSum: A Real-Life Scenario Dialogue Summarization Dataset (2021.findings-acl)

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Challenge: Experimental results show unique challenges in dialogue summarization such as spoken terms, special discourse structures, coreferences and ellipsis, pragmatics and social common sense.
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Instructive Dialogue Summarization with Query Aggregations (2023.emnlp-main)

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Challenge: Conventional dialogue summarization methods generate summaries without considering user’s specific interests.
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Multi-View Sequence-to-Sequence Models with Conversational Structure for Abstractive Dialogue Summarization (2020.emnlp-main)

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Challenge: Existing studies on text summarization focus on single-speaker docs, scientific publications and encyclopedia articles.
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