Challenge: Experimental results show unique challenges in dialogue summarization such as spoken terms, special discourse structures, coreferences and ellipsis, pragmatics and social common sense.
Approach: They propose a large-scale labeled dialogue summarization dataset . they use state-of-the-art neural models to analyze spoken dialogue summaries .
Outcome: The proposed dataset can be used to analyze spoken dialogue summarization challenges.

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Language Model as an Annotator: Exploring DialoGPT for Dialogue Summarization (2021.acl-long)

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Challenge: Existing dialogue summarization systems encode text with a number of general semantic features, but these are often not available in open-domain tools.
Approach: They propose to use DialoGPT to label three types of features on two datasets . they propose to employ pre-trained and non-pre-tried models as dialogue annotators .
Outcome: The proposed method improves on two dialogue summarization datasets and achieves state-of-the-art performance.
DialSummEval: Revisiting Summarization Evaluation for Dialogues (2022.naacl-main)

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Challenge: Current models for dialogue summarization have flaws that may not be well exposed by frequently used metrics such as ROUGE.
Approach: They propose to re-evaluate 18 categories of metrics in terms of four dimensions: coherence, consistency, fluency and relevance, as well as a unified human evaluation of various models for the first time.
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SAMSum Corpus: A Human-annotated Dialogue Dataset for Abstractive Summarization (D19-54)

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Challenge: Existing work on abstractive dialogue summarizations has focused on news summarizing but there is no such comprehensive dataset.
Approach: They propose to use a chat-dialogues corpus with abstractive dialogue summaries to generate a short version of text that covers the main points succinctly.
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MediaSum: A Large-scale Media Interview Dataset for Dialogue Summarization (2021.naacl-main)

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Challenge: Existing datasets for dialogue summarization are limited to their small sizes and are built from a narrow domain.
Approach: They propose a large-scale media interview dataset consisting of 463.6K transcripts with abstractive summaries.
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Controllable Abstractive Dialogue Summarization with Sketch Supervision (2021.findings-acl)

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Challenge: Using a model to generate summary sketches, we improve abstractive dialogue summarization quality and enable granularity control.
Approach: They propose a model that generates a preliminary summary sketch and a strategy to control granularity.
Outcome: The proposed model achieves state-of-the-art on the largest dialogue summarization corpus with as high as 50.79 in ROUGE-L score.
From spoken dialogue to formal summary: An utterance rewriting for dialogue summarization (2022.naacl-main)

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Challenge: Existing models focus more on the structure of summary, not on the personal and logical inconsistency problem.
Approach: They propose a model to solve the problem of personal and logical inconsistency . they use an utterance rewriter to complete the ellipsis content of dialogue content .
Outcome: The proposed model outperforms baseline models on both SAMSum and DialSum datasets.
An Exploratory Study on Long Dialogue Summarization: What Works and What’s Next (2021.findings-emnlp)

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Challenge: Existing models for dialogue summarization focus on extracting the main events of short conversations, but real-world dialogues are difficult to train.
Approach: They propose three strategies to deal with the lengthy input problem and locate relevant information using long dialogue datasets.
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TWEETSUMM - A Dialog Summarization Dataset for Customer Service (2021.findings-emnlp)

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Challenge: a dataset focused on customer care dialog summarization is the first to focus on real-world customer care conversations . it contains extractive and abstractive summaries, and extractive summarizing methods are also introduced .
Approach: They present a customer care dialog summarization dataset with 6500 human annotated summaries . they introduce an unsupervised method for extracting dialog summary data .
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Narrate Dialogues for Better Summarization (2022.findings-emnlp)

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Challenge: Recent work on dialogue summarization models focuses on generating concise summaries for multi-party dialogues.
Approach: They propose several ways to convert dialogue into a third-person narrative style . they propose to use narration as a valuable annotation for LLMs .
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Summarization of Dialogues and Conversations At Scale (2023.eacl-tutorials)

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Challenge: Conversations are the natural communication format for people.
Approach: This tutorial will survey the cutting-edge methods for summarizing written and spoken conversation.
Outcome: This tutorial will examine the cutting-edge methods for summarizing written and spoken conversations, covering key sub-areas whose combination is needed for a successful solution.

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