Challenge: Fully data driven Chatbots suffer from inconsistent behaviour across their turns due to a general difficulty in controlling parameters like their assumed background personality and knowledge of facts.
Approach: They propose a model that is based on pre-specified facts and opinions and validates the dialogues for adherence to their given fact and opinion profile.
Outcome: The proposed model is able to generate opinionated responses that are judged to be natural and knowledgeable and show attentiveness.

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Increasing Faithfulness in Knowledge-Grounded Dialogue with Controllable Features (2021.acl-long)

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Challenge: Existing systems that strive to be informative teachers are difficult to build . knowledge grounded dialogue systems are difficult because of limited training objectives .
Approach: They propose to train a generative neural dialogue model that is controlled to stay faithful to evidence . they propose to use additional inputs to generate more objective responses .
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Learning Personas from Dialogue with Attentive Memory Networks (D18-1)

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Challenge: Existing systems that can infer persona from dialogue can be used for computational narrative analysis and personalized dialogue generation.
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CONFIT: Toward Faithful Dialogue Summarization with Linguistically-Informed Contrastive Fine-tuning (2022.naacl-main)

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Challenge: Factual inconsistencies in generated summaries severely limit the practical applications of abstractive dialogue summarization.
Approach: They propose a typology of factual errors to better understand hallucinations generated by current models and a contrastive fine-tuning strategy to improve the factual consistency and overall quality of summaries.
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I like fish, especially dolphins: Addressing Contradictions in Dialogue Modeling (2021.acl-long)

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Challenge: Recent advances on neural approaches to natural language processing have triggered a resurgent interest on building intelligent open-domain chatbots.
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Towards Exploiting Background Knowledge for Building Conversation Systems (D18-1)

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Challenge: Existing dialog datasets contain a sequence of utterances without any explicit background knowledge associated with them.
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Challenge: Current neural network-based conversational models lack diversity and generate boring responses to open-ended utterances.
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Alexa Conversations: An Extensible Data-driven Approach for Building Task-oriented Dialogue Systems (2021.naacl-demos)

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Challenge: Traditional goal-oriented dialogue systems require annotations which are hard to obtain for every new domain, limiting scalability.
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Chat or Learn: a Data-Driven Robust Question-Answering System (2020.lrec-1)

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Challenge: QA systems tend to perform poorly at chitchat, while data-driven chatbots are typically user-friendly but not goal-oriented .
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TicketTalk: Toward human-level performance with end-to-end, transaction-based dialog systems (2021.acl-long)

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Challenge: TicketTalk dataset with 23,789 annotated dialogs is a data-driven, end-to-end approach to transaction-based dialog systems that performs at near-human levels in terms of verbal response quality and factual grounding accuracy.
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PRODIGy: a PROfile-based DIalogue Generation dataset (2024.findings-naacl)

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Challenge: Existing profiles-based dialogue datasets lack explicit profile representations or are difficult to collect.
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