Challenge: Existing word-level policy models that learn dialog policy and language generation from dialog corpora often lead to degeneration issues where the utterances become ungrammatical or repetitive.
Approach: They propose to represent prior dialog transitions as a graph and learn a CG grounded dialog policy that can foster a more coherent and controllable dialog.
Outcome: The proposed framework is able to learn dialog policy in open-domain multi-turn conversation.

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Challenge: Existing systems that explore user preference through conversational interactions do not exploit the context and knowledge to make accurate recommendations.
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