Papers by Yuntian Zhao
Exploring Self-Identified Counseling Expertise in Online Support Forums (2021.findings-acl)
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Allison Lahnala, Yuntian Zhao, Charles Welch, Jonathan K. Kummerfeld, Lawrence C An, Kenneth Resnicow, Rada Mihalcea, Verónica Pérez-Rosas
| Challenge: | Increasing number of people engage in online health forums, making it important to understand the quality of the advice they receive. |
| Approach: | They examine the role of expertise in responses to help-seeking posts . they find that a classifier can distinguish between peer and self-identified mental health professionals' interactions . |
| Outcome: | The findings show that experts' language use differs between groups, and that their comments engage the support-seeker further. |
WildVis: Open Source Visualizer for Million-Scale Chat Logs in the Wild (2024.emnlp-demo)
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| Challenge: | Currently, the volume and complexity of chat logs makes it difficult to analyze individual conversations. |
| Approach: | They propose a tool that enables fast, versatile, and large-scale conversation analysis by combining search and visualization capabilities with a list of criteria. |
| Outcome: | The proposed tool can be extended to handle millions of chat logs and other datasets. |