Exploring Self-Identified Counseling Expertise in Online Support Forums (2021.findings-acl)
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Allison Lahnala, Yuntian Zhao, Charles Welch, Jonathan K. Kummerfeld, Lawrence C An, Kenneth Resnicow, Rada Mihalcea, Verónica Pérez-Rosas
| Challenge: | Increasing number of people engage in online health forums, making it important to understand the quality of the advice they receive. |
| Approach: | They examine the role of expertise in responses to help-seeking posts . they find that a classifier can distinguish between peer and self-identified mental health professionals' interactions . |
| Outcome: | The findings show that experts' language use differs between groups, and that their comments engage the support-seeker further. |
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