Challenge: Existing models that use a large-scale knowledge graph to create a conversational reasoning model are domain-agnostic and scalable.
Approach: They propose a conversational reasoning model that strategically traverses through a large-scale common fact knowledge graph to introduce engaging and contextually diverse entities and attributes.
Outcome: The proposed model retrieves more natural responses than state-of-the-art models in both in-domain and cross-domain tasks.

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AttnIO: Knowledge Graph Exploration with In-and-Out Attention Flow for Knowledge-Grounded Dialogue (2020.emnlp-main)

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Challenge: Existing models for retrieving proper knowledge relevant to conversational context use only KG structure . empirical evaluations present a marked performance improvement of AttnIO compared to all baselines in OpenDialKG dataset .
Approach: They propose a dialog-conditioned path traversal model that makes full use of rich structural information in KG . they show a marked performance improvement compared to baselines in OpenDialKG a KG dataset .
Outcome: The proposed model makes full use of rich structural information in KG structure . it can be trained to generate an adequate knowledge path even when paths are not available .
CR-Walker: Tree-Structured Graph Reasoning and Dialog Acts for Conversational Recommendation (2021.emnlp-main)

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Challenge: Existing systems that explore user preference through conversational interactions do not exploit the context and knowledge to make accurate recommendations.
Approach: They propose a model that performs tree-structured reasoning on a knowledge graph and generates informative dialog acts to guide language generation.
Outcome: The proposed model can arrive at more accurate recommendation and generate more informative and engaging responses.
C3KG: A Chinese Commonsense Conversation Knowledge Graph (2022.findings-acl)

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Challenge: Existing commonsense knowledge bases organize tuples in an isolated manner, causing problems for chatbots .
Approach: They create a Chinese commonsense conversation knowledge graph which integrates social commonsensm and dialog flow information.
Outcome: The proposed graph incorporates social commonsense knowledge and dialog flow information.
Towards Large-Scale Interpretable Knowledge Graph Reasoning for Dialogue Systems (2022.findings-acl)

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Challenge: Existing systems that require extensive labor to process user requests are limited in their reasoning capabilities and require extensive manual effort to design.
Approach: They propose a method that allows a transformer model to walk on a large-scale knowledge graph to generate responses by reasoning over differentiable knowledge graphs.
Outcome: The proposed method allows a transformer model to walk on a large-scale knowledge graph to generate responses.
DialoKG: Knowledge-Structure Aware Task-Oriented Dialogue Generation (2022.findings-naacl)

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Challenge: Recent research focused on knowledge distillation methods where the underlying relationship between the facts in a knowledge base is not effectively captured.
Approach: They propose a novel task-oriented dialogue system that effectively incorporates knowledge into a language model by using structural information of a knowledge graph.
Outcome: The proposed system views relational knowledge as a knowledge graph and introduces (1) a structure-aware knowledge embedding technique, and (2) a Knowledge graph-weighted attention masking strategy to facilitate the system selecting relevant information during the dialogue generation.
DyKgChat: Benchmarking Dialogue Generation Grounding on Dynamic Knowledge Graphs (D19-1)

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Challenge: Existing work has not shown that knowledge-grounded models can zero-shot adapt to updated, unseen knowledge graphs.
Approach: They propose a task to apply dynamic knowledge graphs to neural conversation models . they propose 'dyKgChat' that selects an output from two networks at each time step .
Outcome: The proposed model outperforms existing knowledge-grounded conversation models in evaluation metrics.
User Memory Reasoning for Conversational Recommendation (2020.coling-main)

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Challenge: Existing systems that update user preferences via asking relevant questions are unable to dynamically maintain and reason over their knowledge for current (and possibly future) recommendations.
Approach: They propose a new memory graph (MG) -> Conversational Recommendation parallel corpus with 7K+ human-to-human role-playing dialogs and a graph-based reasoning model that updates MG from unstructured utterances and predicts optimal dialog policies based on updated MG.
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GraphDialog: Integrating Graph Knowledge into End-to-End Task-Oriented Dialogue Systems (2020.emnlp-main)

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Challenge: End-to-end task-oriented dialogue systems aim to generate system responses directly from plain text inputs.
Approach: They propose a recurrent cell architecture which exploits the structural information in dialogue history . they propose recursive cell architecture to allow representation learning on graphs .
Outcome: The proposed model improves on two different datasets on task-oriented dialogues.
CRFR: Improving Conversational Recommender Systems via Flexible Fragments Reasoning on Knowledge Graphs (2021.emnlp-main)

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Challenge: Existing conversational recommender systems (CRS) do not track the deep shift of user interest in conversations due to the complex of high-order and incomplete paths.
Approach: They propose a conversational context-based reinforcement learning model which does explicit multi-hop reasoning on KGs with a contextual context-driven reinforcement learning framework.
Outcome: Extensive experiments show that CRFR improves on paths of interest shift in knowledge graphs (KGs) .
Conversational Semantic Parsing using Dynamic Context Graphs (2023.emnlp-main)

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Challenge: Existing work on conversational semantic parsing has focused on answering questions in isolation . whereas existing work on KBQA is focused on resolving questions in the context of natural language questions .
Approach: They propose to model conversational semantic parsing over general purpose knowledge graphs with millions of entities and thousands of relation-types by exploiting its underlying structure and encoding it with a graph neural network.
Outcome: The proposed model is better at processing discourse information and longer interactions . it is better than static models at handling ellipsis and coreference, the authors show .

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