Challenge: Currently, retrieval-based dialogues are performed in shallow ways . a recent study investigated the problem of context-response matching in open-domain .
Approach: They propose a model that lets utterance-response interaction go deep by stacking interaction blocks.
Outcome: The proposed model outperforms state-of-the-art methods on three benchmark data sets.

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Intra-/Inter-Interaction Network with Latent Interaction Modeling for Multi-turn Response Selection (2020.coling-main)

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Challenge: Existing methods for multi-turn response selection are not practical as the turns of conversations vary.
Approach: They propose to use latent interaction modeling to model multi-level interactions between utterance and response.
Outcome: The proposed method outperforms state-of-the-art methods on three multi-turn response selection benchmark datasets.
A Pre-training Strategy for Zero-Resource Response Selection in Knowledge-Grounded Conversations (2021.acl-long)

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Challenge: Existing methods to train retrieval-based dialogue systems rely on crowd-sourced data . however, it is difficult to collect large-scale dialogues that are grounded on background knowledge .
Approach: They propose to decompose training of knowledge-grounded response selection into three tasks . they propose to combine query-passage matching task with query-dialogue history matching task .
Outcome: Experimental results show that the proposed model can perform comparable to existing methods . the retrieval-based system can leverage background knowledge when conversing with humans .
Modeling Multi-turn Conversation with Deep Utterance Aggregation (C18-1)

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Challenge: Existing work on retrieval-based context modeling for multi-turn conversation ignores interactions among previous utterances.
Approach: They propose retrieval-based response matching for multi-turn conversation . they propose to combine previous utterances into context using a deep utterrance aggregation model .
Outcome: The proposed model outperforms state-of-the-art methods on three multi-turn conversation benchmarks including an e-commerce dialogue corpus.
Multi-hop Selector Network for Multi-turn Response Selection in Retrieval-based Chatbots (D19-1)

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Challenge: Existing studies focus on matching candidate responses with every context utterance, but it also brings noise signals and unnecessary information.
Approach: They propose a multi-hop selector network to match context with candidate responses . they propose to use a selector to filter the relevant utterances as context .
Outcome: The proposed model outperforms state-of-the-art methods on three public multi-turn dialogue datasets.
Multi-Grained Conversational Graph Network for Retrieval-based Dialogue Systems (2024.lrec-main)

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Challenge: Existing methods for retrieval-based dialogues concatenate all turns in the dialogue history as input, ignoring dialogue dependency and structural information between the utterances.
Approach: They propose a multi-grained conversational graph network that considers multiple levels of abstraction from dialogue histories and semantic dependencies within multi-turn dialogues for addressing.
Outcome: The proposed method improves on two benchmarks on open domain dialogues.
Convolutional Interaction Network for Natural Language Inference (D18-1)

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Challenge: Attention-based neural models have achieved great success in natural language inference (NLI).
Approach: They propose a general model to capture the interaction between two sentences, which can be an alternative to the attention mechanism for NLI.
Outcome: The proposed model can capture complex interactions on three large datasets.
InteractSpeech: A Speech Dialogue Interaction Corpus for Spoken Dialogue Model (2025.findings-emnlp)

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Challenge: Spoken Dialogue models face challenges in handling nuanced interactional phenomena, such as interruptions and backchannels.
Approach: They propose to use a 150-hour English speech interaction dialogue dataset to empower spoken dialogue models with nuanced real-time interaction capabilities.
Outcome: The proposed dataset trains and evaluates a speech understanding model that classifies key interactional events directly from audio.
Chain-of-Interactions: Multi-step Iterative ICL Framework for Abstractive Task-Oriented Dialogue Summarization of Conversational AI Interactions (2025.findings-emnlp)

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Challenge: Large Language Models (LLMs) have introduced paradigm-shifting approaches in natural language processing, yet their transformative in-context learning (ICL) capabilities remain underutilized, especially in customer service dialogue summarization.
Approach: They propose a single-instance, multi-step framework that orchestrates information extraction, self-correction, and evaluation through sequential interactive generation chains.
Outcome: The proposed framework outperforms existing models and prompts in the customer service dialogue summarization domain.
Does Your Voice Assistant Remember? Analyzing Conversational Context Recall and Utilization in Voice Interaction Models (2025.findings-acl)

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Challenge: Recent advances in multi-turn voice interaction models have improved user-model communication, but whether open-source models share this ability remains unexplored.
Approach: They propose to use ContextDialog to evaluate open-source interaction models' ability to recall past utterances to identify key limitations.
Outcome: The proposed model retains and recalls past utterances better than closed-source models, but still struggles with questions about past . findings highlight key limitations in open-source model and suggest ways to improve memory retention and retrieval robustness.
Constructing Interpretive Spatio-Temporal Features for Multi-Turn Responses Selection (P19-1)

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Challenge: Existing models for response selection do not perform well when there are many candidate responses.
Approach: They propose a Spatio-Temporal Matching network (STM) for response selection . they use soft alignment to obtain local relevance between context and response .
Outcome: The proposed model significantly outperforms the state-of-the-art model on two large-scale multi-turn response selection tasks.

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