Challenge: Existing models of dialogue act classification work on the utterance-level and only very few consider context.
Approach: They propose to use a character-level language model to classify dialogue acts without context . they find that the preceding utterances are a context of the current utterant .
Outcome: The proposed method improves on the Switchboard Dialogue Act corpus . it includes context and leads to 3% higher accuracy .

Similar Papers

Dialogue Act Classification with Context-Aware Self-Attention (N19-1)

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Challenge: Recent work in Dialogue Act classification has treated the task as a sequence labeling problem using hierarchical deep neural networks.
Approach: They propose a hierarchical deep neural network to model different levels of utterance and dialogue act semantics and use contextual dependencies to improve performance.
Outcome: The proposed model improves on the Switchboard Dialogue Act Corpus while maintaining high accuracy.
Two-level classification for dialogue act recognition in task-oriented dialogues (2020.coling-main)

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Challenge: Existing methods for dialogue act classification are limited and feature sets are low . recognizing dialogue acts is useful for identifying type of information and knowledge to be conveyed .
Approach: They propose a 2-level classification technique, distinguishing between generic and specific dialogue acts (DA) they propose an efficient approach for specific DA, based on high-level linguistic features.
Outcome: The proposed method outperforms classical methods for DA classification by including high-level features.
Improving Dialogue Act Classification for Spontaneous Arabic Speech and Instant Messages at Utterance Level (L18-1)

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Challenge: Existing methods to detect dialogue act from utterances are limited in Arabic dialects . linguistic knowledge of the speaker is important for understanding spontaneous speech and instant messages .
Approach: They propose a statistical dialogue analysis model to automatically recognize dialogue acts from a textual corpus.
Outcome: The proposed model improves the F-measure by 20% . the proposed model can automatically acquire probabilistic discourse knowledge from a dialogue corpus .
What Helps Transformers Recognize Conversational Structure? Importance of Context, Punctuation, and Labels in Dialog Act Recognition (2021.tacl-1)

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Challenge: Existing punctuation in the transcripts has a massive effect on the models’ performance, and specific label set specificity does not affect dialog act segmentation performance.
Approach: They apply two pre-trained transformer models to a conversation transcript as a sequence of dialog acts and achieve strong results on Switchboard Dialog Act and Meeting Recorder Dialog Act corpora.
Outcome: The proposed models achieve 8.4% and 14.2% error rates on the Switchboard Dialog Act and Meeting Recorder Dialog Act corpora.
Modeling Local Contexts for Joint Dialogue Act Recognition and Sentiment Classification with Bi-channel Dynamic Convolutions (2020.coling-main)

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Challenge: a novel context-aware dynamic convolution network is proposed to better leverage the local contexts when dynamically generating convolution kernels.
Approach: They propose a dynamic convolution network to leverage local contexts when generating convolution kernels.
Outcome: The proposed frameworks achieve state-of-the-art on two benchmark datasets.
Role of Context in Unsupervised Sentence Representation Learning: the Case of Dialog Act Modeling (2023.findings-emnlp)

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Challenge: Unsupervised learning of word representations involves capturing the contextual information surrounding word occurrences.
Approach: They propose to use text-based dialog act tags to compare content- and context-oriented sentence representations inferred on telephone conversations to examine whether a contextual signal is of any significant benefit to general-purpose sentence representation.
Outcome: The proposed model outperforms content-based and context-oriented representations on telephone conversations and shows that it increases the dimensionality of the vectors.
EDA: Enriching Emotional Dialogue Acts using an Ensemble of Neural Annotators (2020.lrec-1)

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Challenge: Emotion recognition helps to build natural dialogue systems.
Approach: They propose to use a recurrent neural model to annotate emotion corpora with dialogue act labels and an ensemble annotator to extract the final dialogue act label.
Outcome: The proposed model annotates two accessible multi-modal emotion corpora with and without context and extracts the final dialogue act label.
Augmenting Small Data to Classify Contextualized Dialogue Acts for Exploratory Visualization (2020.lrec-1)

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Challenge: a new corpus of conversations is being developed to support data visualization exploration . we use data augmentation to improve our methods for dialogue act classification .
Approach: They propose to use a corpus of conversations to annotate contextualized dialogue acts . they highlight how thinking aloud affects interpretation of dialogue acts in the context .
Outcome: The proposed AI can support visualization exploration with a small corpus of conversations . the proposed AI outperforms existing models in terms of performance and performance .
Learning Interpretable Latent Dialogue Actions With Less Supervision (2022.aacl-main)

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Challenge: supervised neural dialogue modeling requires a significant amount of work to obtain turn-level labels, usually with dialogue state annotation.
Approach: They propose a novel architecture for explainable modeling of task-oriented dialogues with discrete latent variables to represent dialogue actions.
Outcome: The proposed model outperforms previous approaches with less supervision in terms of perplexity and BLEU on three datasets.
Intent Features for Rich Natural Language Understanding (2021.naacl-industry)

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Challenge: generic dialog systems, or chatbots, are increasingly popular, but most industrial dialog systems are built for specific clients and use cases.
Approach: They propose a new neural network architecture that allows for domain and topic agnostic properties of intents that can be learnt from syntactic cues only.
Outcome: The proposed model improves on baselines for identifying intent features in a deployed, multi-intent natural language understanding module.

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