Real-World Summarization: When Evaluation Reaches Its Limits (2025.findings-emnlp)
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| Challenge: | a recent study examines the evaluation of hotel highlights in the context of hotel data. |
| Approach: | They examine evaluation of faithfulness to input data in the context of hotel highlights . they compare traditional metrics, trainable methods, and LLM-as-a-judge approaches . |
| Outcome: | The results show that simple metrics outperform human judgments on LLM-generated summaries . the results also highlight challenges in crowdsourced evaluations. |
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