| Challenge: | Identifying high consideration queries is essential for e-commerce sites to better serve user needs . ecommerce sites can create or serve customized content for specific queries . |
| Approach: | They propose an engagement-based Query Ranking approach to identify potential engagement levels with query-related shopping knowledge content during product search. |
| Outcome: | The proposed method outperforms human-selected queries in terms of customer impact . human evaluation shows a precision of 96% for HC queries identified by the model . |
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Product Question Answering in E-Commerce: A Survey (2023.acl-long)
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| Challenge: | Product question answering (PQA) aims to automatically provide instant responses to customer’s questions in E-commerce platforms. |
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