Salespeople vs SalesBot: Exploring the Role of Educational Value in Conversational Recommender Systems (2023.findings-emnlp)
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| Challenge: | Existing conversational recommender systems focus on a single-shot approach to understand user preferences and provide recommendations. |
| Approach: | They propose a problem space for conversational agents that aim to provide both product recommendations and educational value through mixed-type mixed-initiative dialog. |
| Outcome: | The proposed framework can simulate salesbot and shopperbot agents and provide both product recommendations and educational value through mixed-type mixed-initiative dialog. |
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