Injecting Salesperson’s Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoning (2024.findings-acl)
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| Challenge: | Recent research in dialogue systems focuses on task-oriented (TOD) and open-domain (chit-chat) dialogues. |
| Approach: | They propose to use chit-chat to simulate task-oriented dialogues to train sales agents. |
| Outcome: | The proposed model improves coherence and reduces aggression, improving model learning for sales-customer interactions. |
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