Towards Personalized Conversational Sales Agents: Contextual User Profiling for Strategic Action (2025.findings-emnlp)
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| Challenge: | Conversational Recommender Systems (CRSs) aim to engage users in dialogue to provide tailored recommendations. |
| Approach: | They propose a task that integrates preference elicitation, recommendation and persuasion . they propose CSALES, a conversational sales agent that infers contextual user profiles . |
| Outcome: | The proposed task integrates preference elicitation, recommendation, and persuasion within a conversational framework. |
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