Joint Dialogue Topic Segmentation and Categorization: A Case Study on Clinical Spoken Conversations (2023.emnlp-industry)
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| Challenge: | Utilizing natural language processing in clinical conversations is effective to improve the efficiency of workflows for medical staff and patients. |
| Approach: | They propose a model for dialogue segmentation and topic categorization that integrates natural language processing techniques into a joint model. |
| Outcome: | The proposed model improves on follow-up calls for diabetes management and reduces computational complexity and cost. |
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