PENTATRON: PErsonalized coNText-Aware Transformer for Retrieval-based cOnversational uNderstanding (2022.emnlp-industry)
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| Challenge: | In a large fraction of the global traffic from smart digital assistants, frictions in dialogues may be attributed to incorrect understanding of the entities in a user's query due to factors including ambiguous mentions, mispronunciation, background noise and faulty on-device signal processing. |
| Approach: | They propose a parametric transformer-based language model to learn patterns from in-session customer-device interactions coupled with a non-parametric personalized entity index to compute the correct query. |
| Outcome: | The proposed system improves on the existing system and shows that it can learn the correct query from in-session customer-device interactions. |
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