BotSIM: An End-to-End Bot Simulation Framework for Commercial Task-Oriented Dialog Systems (2022.emnlp-demos)
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| Challenge: | evaluating and troubleshooting production TOD systems is still a largely manual process requiring large amount of human conversations with the systems. |
| Approach: | They propose a data-efficient end-to-end Bot SIMulation framework for commercial task-oriented dialog systems that can generate user queries and generate semantic-level dialog acts and entities from bot definitions. |
| Outcome: | The proposed framework is able to infer semantic-level dialog acts and entities from bot definitions and generate user queries via model-based paraphrasing. |
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