Persona or Context? Towards Building Context adaptive Personalized Persuasive Virtual Sales Assistant (2022.aacl-main)
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Abhisek Tiwari, Sriparna Saha, Shubhashis Sengupta, Anutosh Maitra, Roshni Ramnani, Pushpak Bhattacharyya
| Challenge: | Existing task-oriented conversational agents assume that end-users will always have a pre-determined and servable task goal, which results in dialogue failure in hostile scenarios, such as goal unavailability. |
| Approach: | They propose to build an end-to-end multi-modal persuasive dialogue system incorporating a personalized persuasive module aided goal controller and goal persuader. |
| Outcome: | The proposed system achieves user tasks even in goal unavailability scenarios by persuading them towards a similar and servable goal. |
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