Few-Shot Emotion Recognition in Conversation with Sequential Prototypical Networks (2021.emnlp-main)
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| Challenge: | Existing studies on dyadic human-human interactions focus on conversations without specific business objectives. |
| Approach: | They propose a method to detect emotions in a live chat customer service . they propose 'ProtoSeq' for conversational emotion classification using different languages . |
| Outcome: | The proposed method is competitive even when applied to other ones. |
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