Papers by Yuanqin He
Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models (2025.emnlp-industry)
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| Challenge: | Retrieval-based chatbots leverage human-verified Q&A knowledge to deliver accurate, verifiable responses. |
| Approach: | They propose a similar question generation task for LLM training and inference to enable comprehensive semantic exploration and enhanced alignment with source question-answer relationships. |
| Outcome: | The proposed methods achieve 92% user satisfaction rate in a deployed chatbot system, reflecting an 18% improvement over the baseline. |