Papers by Ying-Chun Lin
Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models (2024.acl-long)
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Ying-Chun Lin, Jennifer Neville, Jack Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
| Challenge: | Existing approaches to user satisfaction estimation are hard to interpret and lack generalizable patterns. |
| Approach: | They propose to use supervised prompting to extract interpretable user satisfaction signals from natural language utterances to tailor an LLM to USE using labeled examples. |
| Outcome: | The proposed method extracts interpretable signals of user satisfaction from natural language utterances more effectively than embedding-based approaches. |
WildFeedback: Aligning LLMs With In-situ User Interactions And Feedback (2026.acl-long)
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Taiwei Shi, Zhuoer Wang, Longqi Yang, Ying-Chun Lin, Zexue He, Mengting Wan, Pei Zhou, Sujay Kumar Jauhar, Sihao Chen, Shan Xia, Hongfei Zhang, Jieyu Zhao, Xiaofeng Xu, Xia Song, Jennifer Neville
| Challenge: | Traditional alignment methods rely on human annotations and are subjective and misalignment with real-world user preferences. |
| Approach: | They propose a framework that leverages in-situ user feedback during conversations with LLMs to create preference datasets automatically. |
| Outcome: | The proposed framework identifies and classifies user feedback to LLM responses between conversation turns and creates examples of preferred and dispreferred responses according to user preferences. |